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“Nice view property and really nice staff” 5 of 5 stars
Review of Mercure Biarritz Centre Plaza

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Mercure Biarritz Centre Plaza
4.0 of 5 Hotel   |   10 avenue Edouard VII, 64200 Biarritz, France   |  
Hotel amenities
Ranked #35 of 69 Hotels in Biarritz
Houston, Texas, United States
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
“Nice view property and really nice staff”
5 of 5 stars Reviewed July 14, 2012

Being my first time in Biarritz, I was worried that the hotel would be away from the beach cause the whole town was absolutely booked. I needed 4 rooms and Mercure was the option and I am glad it was. Yes its an older property but it looks like it was recently remodeled with very nice and comfy furniture to accompany the stunning view from the 4 windows we had in each room looking over the ocean. The rooms we very good in size and really clean. The staff went above and beyond to make our stay pleasurable and guided us through town with smiles on their faces. They spoke very good English which made our life easy. Room service was actually great and food quality was excellent compared to restaurants in town that I was surprised to find it below average. Location is just perfect and across the street you just take few steps down to the beach and casino. I am really please and will come again for sure. One more tip, if you are traveling by bus then you made a correct choice by getting Mercure casue the bus stop is just around the corner from the hotel and next to the tourism office.

Room Tip: seaview room is a must to enjoy this property
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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280 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Toronto
Top Contributor
108 reviews 108 reviews
35 hotel reviews
Reviews in 49 cities Reviews in 49 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed May 1, 2012

Fantastic art deco hotel in the very centre of Biarritz. Very friendly, helpful service. Breakfasts good. Room large and comfortable, with very comfortable beds, small balcony and large bathroom with bath. We were lucky enough to be there on a Saturday night when an excellent local jazz club were playing. Terrific night thrown in on top of a lovely hotel experience. I chose this hotel as a "surprise" hotel from Hot Wire as all the value hotels in Trip Advisor were booked. It was indeed a very pleasant and worthwhile surprise. Also we were able to get a No. 14 bus from the airport for 1 Euro virtually to the doorstep. And the location of the hotel is superb. Couldn´t have asked for a better location.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Top Contributor
83 reviews 83 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 30, 2012

A really good stay in a great hotel - if location is the key then this hotel has it - smack, bang in the middle of Biarritz overlooking the sea and beach and really good sized rooms with really comfortable bed. Breakfast was also good with enough of a choice to suit all tastes and good timings - till 10am weekdays and 11am saturday and sunday.

Room Tip: We had room 509 !
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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South of England - UK
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 8, 2011

We were a little apprehensive about staying in this hotel – a 3 star Mercure – but it turned out to be a very nice experience. We had a small room but with a lovely view of the seafront and it was well appointed. You couldn’t get much more central for the beach, shops and bus services and we would certainly go back again if in Biarritz. You do need to go out to eat as there is a very limited option for food but there is no shortage of restaurants close by. They do a mean range of alcoholic and non-alcoholic cocktails in the bar – a real treat!

Room Tip: If you request a sea view be prepared to sacrifice space.
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex England
Top Contributor
60 reviews 60 reviews
52 hotel reviews
Reviews in 50 cities Reviews in 50 cities
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed October 12, 2011

This hotel is quite well-located, just across the street from steps leading down to the main beach, and the rooms are adequate, if rather small and functional. Contrary to what one reviewer has said, there is a lift to take you up to your room.
During our two night stay, we were served by mainly very pleasant staff, but unfortunately there had to be one of those young French girls who had 'attitude' - an irritation which was repeated in one or two of the bars and cafes we visited, too. Biarittz is obviously suffering from over-exposure to tourism for some of those who work in the industry.
This particular member of staff was more concerned with cleaning up the reception desk (where we had committed the crime of placing our beach towels to return them to the hotel) and taking phone calls, while telling us off for making the counter sandy, rather than giving us our room key. So sad that the work of so many others to make the hotel nice for guests was so badly let down by this one surly member of staff.
The hotel charges 3 euros per day per towel if you want to borrow a beach towel, so if you are staying for a while, it's probably cheaper to buy your own.
Free parking is available on the street just 15 minutes walk out of town, or there are some cheap meters nearer at hand, if you want to avoid the hotel charges for parking.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Dalmally, Argyll,
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 20, 2011

Great location, room and decor. For Biarritz, it represents great value for money. The only thing I would mention is that upon check-in the receptionist made an assumption that we were both in our 60s (think that there may have been some sort of discount available for older guests). The thing is, we're both in our early 50s, so we spent a good part of this trip staring in mirrors, asking each other if we did look 10 years older than our age! Recommend that all hotels steer clear of questions about age!

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Biarritz Centre Plaza

Address: 10 avenue Edouard VII, 64200 Biarritz, France
Location: France > Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Biarritz
#14 Luxury Hotel in Biarritz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Biarritz Centre Plaza 4*
Number of rooms: 69
Official Description (provided by the hotel):
Featuring completely renovated rooms, the hotel is located right in the centre of town and just 100m from the main beach of Biarritz. Mercure Biarritz Plaza Centre welcomes you in an art deco architecture unique to the hotel building and recognised by the French National Trust as exemplary of the seaside resort style of the 1930s. Family rooms also available on request. ... more   less 
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Also Known As:
Mercure Biarritz Centre Plaza Hotel Biarritz
Accor Biarritz Centre Plaza
Hotel Plaza

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