Stayed here for four days in June 2012. Loved the location - you are right next to the Cathedral and are within walking distance of most sights. Wonderful if you have a young child as it is easy to bring them back there to rest when needed. We took our baby with us and was provided a cot at no charge. The room itself is quite nice, and we didn't have problems with the bells tolling too loudly. There is a small stove and a coffee maker (albeit dirty), as well as some pots and pans and a small fridge. No microwave, even though it states there is one on the hotel's website. And note - the Residence is actually a set of suites that is managed/owned by the Hotel Cathedrale, at a different location that is about 100 meters away from the hotel. You'll need to check in first at the hotel, then walk to the Residence, which wasn't too difficult to manage. We didn't eat breakfast at the hotel as there are quite a few fantastic cafes to eat at, where you can get your fill for less than 10 euros a person.
However, there were a few things of concern. We had reserved parking in advance, and were instructed to call when we were about 5 minutes away, as the hotel is on a pedestrian only area. It was very difficult getting to the parking garage we were instructed to go to, especially since the streets are very hard to navigate if you've not been there before. Once we got to the parking garage, we were told to unload and actually go to another garage instead. This was quite difficult with our baby and all the stuff we brought. The actual parking garage was extremely dark and very narrow. Since we weren't going to drive until we left the location, this was ok.
At this point, I was eager to be showed to our room. Once I got to the front desk and showed them my booking confirmation, they tried to put me in a room in the hotel that was tiny, with no fridge or stove. I made repeated attempts to clarify the fact that I was in the Residence (which was also stated on my booking confirmation, thank goodness I had printed it out) and not the hotel, but they played dumb as if I had booked a room in the hotel. When they showed us the first room and started to put our bags away, I immediately walked out, told them it was not the right room as we needed a kitchen to make milk for the baby. They told us it was the right room, and that we could use the hotel kitchen to make milk. I then told the porter that I was taking it up with management, to which he responded by taking my booking confirmation, walking with me to the front desk and then talking to the reservations agent in French. After about 10 minutes, they told me that it was Booking.com's fault and they had "found a solution". They then escorted us to the Residence and it appeared all was worked out.
That was really the biggest issue we encountered - be sure to print out your booking confirmation prior to staying here so that you don't run into any issues. And don't let them bully you into a lesser room! One other thing - if you are on the 4th floor or higher, the internet may not work. I had to go to the first floor to get a wifi signal.
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- Also Known As:
- Cathedrale Hotel Strasbourg