We stayed just one night in this Hotel and opted for the Gastronomic romance package.
We stayed in a room overlooking the canal. (room 23) At first we were slightly disappointed perhaps with the size of the room as it is rather small but the bathroom is rather spacious to make up for it. The furnishings and bed are old world so consider that. This place is not uber luxorious but it is charming and you can not beat the location in Colmar.
The Faults: The bed was a bit hard and as others comment they are short. I am 5 foot 4 and my feet came off the end of the bed.
The breakfast is about 14 or 16 euros per person which is outrageous. when we entered the girl pointed randomly toward the breakfast area looking slightly confused as to why we were there at that hour (duh! for breakfast!) so we found somewhere to sit not knowing what the deal was. No one came to ask us if we wanted coffee or to tell us anything about the breakfast , where we could find the food etc. so we had to wander about to find the rather disappointing buffet. I couldn't see coffee so I suppose that meant I had to ask, and upon doing that only then did I get a coffee and they ask my room number.
At that price skip breakfast, there were no cooked items at all, just bread, some jams, yoghurt from the supermarket, fruit from a can, some cheese slices of 3 different cheeses which they managed to buy in, that all tasted of nothing. I wonder how a place manages to find 3 cheeses that all happen to taste like a plastic cling film?
The ham was nice, but i'll say it again, get breakfast elsewhere, we had it as it came in the room cost in the package I bought ,which in retrospect was not that worth it. I shouldve booked the room and gone a la carte.
The toilet broke in the evening and wouldn't stop running. It was about midnight with no plumbers and while they did immediately try to remedy this, no plumber could come until about 40 minutes at that hour ,which is understandable but we were not interested in waiting about til 1am for a plumber to then start farting about in our room so we asked the toilet just be turned off- thus we had no toilet from then on and had to use the toilet in reception. This is something i suspect may have occured before? and it is not really on in a hotel like this., However the place was fully booked we were told so we couldn't swap rooms-not that I could be bothered with that at that time either.
The Good things- The location is lovely on the canal. All the tourists snapping pics of you at the window and you can take pics from that vantage point that you couldn't otherwise! The jacuzzi rooms are a must as you can swing the windows wide open and jump in the spa with a glass of local creme 'd'Alsace and listen to everything in the outside world go by as you soak.
The food in the evening was not too bad, we had a four course meal foie gras (nicely presented), then turbot (a tad dry and maybe pre-heated earlier?) a very nice beef dish and lovely white chocolate dessert which went well with a sweeter wine. The wine list was good and many local options as well as others and the mark ups werent too outrageous. Overall a pleasant dinner in romantic surroundings. (as a side note, I am painfully critical).
Despite the toilet and breakfast, I did enjoy my stay here overall and can recommend it if you follow the rules. Make sure you get a canal side room if possible, and skip breakfast if it will be extra, unless they improve on the quality and service in the morning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.