We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel but think twice about booking Sunday breakfast” 4 of 5 stars
Review of Macdonald Manchester Hotel & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Macdonald Manchester Hotel & Spa to your Saves list
Macdonald Manchester Hotel & Spa
4.0 of 5 Hotel   |   London Road | Piccadilly, Manchester M1 2PG, England   |  
Hotel amenities
Ranked #27 of 117 Hotels in Manchester
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Nice hotel but think twice about booking Sunday breakfast”
4 of 5 stars Reviewed July 28, 2013

I've stayed at the Macdonald a few times and it's a nice hotel very convenient for Piccadilly railway station. My wife booked this time so we could go to an event on the Saturday evening and she booked the spa for the Saturday afternoon.

So everything great, with one exception, we went down for breakfast, to find a queue of 25 people waiting for breakfast tables. We could have been waiting for absolutely ages, so went back to reception and asked if we could not take up the option of breakfast that my wife had paid extra for, as we couldn't wait that long, get a refund for the breakfast element of the cost and instead go elsewhere.

I was flabbergasted that the duty manager said no, the logic being twofold i) the hotel hadn't failed to provide breakfast, it was available, even if there was a queue due to lots of people arriving for breakfast at the same time and ii) not that I could understand the logic at all, that once you had ticked you wanted the breakfast option when booking, the booking became 'a bed & breakfast rate' - don't get me wrong, if it had have been an inclusive B&B rate, we'd just have gone elsewhere for it but my wife said she had actually paid extra for it. The duty manager said that we would have had to cancel the breakfast by 2pm the previous day, it couldn't be cancelled on the morning and couldn't be refunded as breakfast was available.

We checked out, but before doing so, I went back to the breakfast room and found the queue had increased to over 40 people, with more coming up the stairs before I left.

I know the hotel will say:

- Sundays are the busiest day
- we are rare in serving breakfast until noon

But let's face it, if you need to leave and can't wait behind 40+ other people just to sit down for breakfast and you'd paid extra for breakfast, wouldn't you be disapointed if the hotel didn't refund the breakfast charge so you could go elsewhere for it.

I'll try and post 'Macdonald Manchester - The Breakfast Club' video at the end of this review.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, July 29, 2013
Dear Mr Jackson,

Many thanks for taking the time to review us and also your other correspondence direct to the hotel. I have also had the chance to read through the Duty Managers Report as concerns your comments to ensure I am fully appraised.

As you will see from your reviews and from your experience we deliver consistently a great breakfast experience and on the day that you stayed I can add that we received an excellent mystery guest audit for breakfast however these guests came down a little earlier than yourself.

In terms of a genuine response Sunday isn't our busiest day for breakfast however it is our busiest day for Leisure Guest breakfast and so as you encountered we do find that the majority of leisure guests will arrive between 09.00hrs and 10.00hrs because, quite rightly, they want to relax and enjoy being away. Every hotel knows this and we do all we can to minimise the effect but on rare occasions there are a lot of guests arriving at the same time on the same day. This is not an excuse but simply a reality as you witnessed. Our only aim is always to minimise this effect as much as we can with the caveat that for the rest of breakfast (virtually 4 hours) chances are that you would be one of a handful in the room.

I'm not sure why you would expect a refund for breakfast when the facility to enjoy it still remained. I sometimes think that maybe we should book guests into breakfast like we do with Dinner as that would help us to guarantee that we deliver a great experience for guests with this meal. On the other hand it is about trying to accommodate guests plans in the morning which can be quite relaxed and flexible and we are very sensitive to this. We try to please all of the people all of the time and do get challenged sometimes.

Anyway please make contact with me direct when next you are planning to stay with us so that I can ensure that we look after you and exceed your expectations.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,294 reviews from our community

Traveler rating
    946
    849
    312
    131
    56
See reviews for
158
926
100
561
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (413)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Scotland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 28, 2013

I recently stayed in the above hotel on a short family break. The room we stayed in was actually a suite and all I can say is it was outstanding. Extremely comfortable and spotlessly clean.

The whole hotel was beautifully presented and the reception staff upon check in/checkout could not have been more friendly or inviting. The same can also be said for the staff in the dining room.

I dealt personally with the Manager when booking and found him to be extremely helpful and accommodating and thank him for his help in making my stay what it was. I would not hesitate in staying in this hotel again or recommending it to others.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, July 29, 2013
Dear Debbie,

Thanks so much for taking the time to review us and for all your kind words. As I always say if guests make contact prior to arrival then we will do all that we can to accommodate each request where possible to ensure that we at the very least match a guests expectations.

I'm so pleased we did this on this occasion and hope that we can continue to do so well into the future.

Kind regards and thank you once again

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 27, 2013

Arriving at this hotel by car was the first challenge and after doing a couple of circuits we ended up at the secure car park for the hotel. - first challenge complete. (Although almost fainted at the cost of the parking!!)

Checking in was quite painless but nothing special. Our superior room was on the 7th Floor and as long as you looked out of the window at an angle you didn't notice the great big building directly opposite blocking the view!!

Rooms are a good size, have air conditioning and are clean.

The Spa facilities are ok although the ice room was not working during our stay and don't think because the spa is open until 8pm that you can relax in the relaxation room until that time - at 7.15pm the door gets wedged open, the water feature switched off, all other little lights in the room turned off and the hot water for tea removed - makes you feel less than welcome or relaxed. As I had booked a Summer Spa night break it was a little disappointing as this was one of the reasons I chose the hotel.

Had lunch in the Cafe Bar and the food was nice.

Breakfast again was good and there is little you could ask for that is not on offer and I have to give a special mention to Steven who was looking after our table - he was very helpful and never intrusive, made us feel welcome and looked after us well.

Overall (excluding Steven) nothing to make this hotel stand out from its many competitors.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, July 28, 2013
Dear Scottish Tourist,

Thank you for taking the time to review us and for your comments about Steven I will pass them onto him. I'm probably more disappointed that we didn't manage to match your expectations never mind exceed them as the team do work really hard on ensuring all that we do is excellent.

I will look into the issues with regard to your Spa experience and come back to you.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 26, 2013 via mobile

Stayed here in may before our trip to London loved it the rooms was the best nice and spacious the location is 2 min walk from Piccadilly train station but and town centre 5 but wouldn't like to walk there at night and back

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, July 28, 2013
Dear Nicole,

Thanks so much for your very kind review it is appreciated and we'd be delighted to see you back here soon. I wouldn't say that there's any issue with walking into the heart of the city centre from here which is what most of our guests do as it only takes a few minutes

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 25, 2013

I stayed one night at the Macdonald Spa hotel in Manchester. The hotel is in a central location, right next to the train station, its clean and the staff are professional and definately take pride in what they do. The rooms are large, clean and very functional, just check out their bathrooms which have some of the largest baths I have come across in any hotel. The hotel rates are reasonable, and always felt that I had value for money. If you are staying in Manchester dont over look this hotel, you wont be disappointed.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, July 26, 2013
Dear KacjSurrey,

Thank you for taking the time to review us and for all your kind words they are appreciated.

Delighted that you enjoyed yourself and that you recommend us as your place to stay whilst in Manchester it is appreciated and we look forward to your return sometime soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed July 24, 2013

We stayed at the hotel for our wedding anniversary. We stayed in a panoramic room, which was huge and beautiful. We had complimentary drinks for our anniversary (thank you!). We had bathrobes, slippers and GHD straighteners too.


The bathroom was long with a large separate overhead shower and bath. There are speakers in the bathroom, connected to the tele which was great.

The carpark was is a little expensive at £17.50 but it's not much different compared to other hotels and you are 1 minute from the hotel.

I love this hotel, can't fault it and will definitely come again. Staff were helpful and friendly.

Room Tip: Panoramic rooms are stunning
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, July 25, 2013
Dear Sarah,

Thanks so much for your kind review it is appreciated. So pleased that you both enjoyed your anniversary and that we were part of it.

It follows that our great team would be delighted to see you back here on many more special occasions.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hull
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 24, 2013

me and my mum stayed at the Macdonald when on a girly weekend away. we came on the train, we then went out the front entrance of Picadilly and were walking around looking for the hotel for about 20 minutes. we then realised if we had come out of the back way, (where all the taxis are) the hotel was pretty much in front of us.
We were a little early but the hotel staff were lovely and luckily our room was already ready, we unpacked before heading out. The room itself was massive, and the bathroom was beautiful. One of the walls was pretty much filled with a window where we could see the whole city, which was nice. Our room was on the 7th floor and quite a walk from the lift, this didn't bother us!
The bed was lovely and comfortable and on the night the hotel was peaceful.
The next day we ventured out for a day of shopping, the hotel has a small room where you can leave luggage instead of dragging it around the city - this was very helpful.
We had Pimms in the hotel bar before leaving which was probably the best Pimms I have had, the glass was filled with all kinds of lovely fruit!
Will definitely be staying there on our next girly weekend.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, July 25, 2013
Dear Bears,

Thank you for a really nice review and so pleased that you enjoyed yourself and that we added to your experience of Manchester.

Of course we'd be delighted to see you back here soon and that the interaction of our great team and our ability to make a great Pimms went down really well.

Many thanks once again

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Macdonald Manchester Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Macdonald Manchester Hotel & Spa

Address: London Road | Piccadilly, Manchester M1 2PG, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Manchester
#15 Luxury Hotel in Manchester
#17 Business Hotel in Manchester
#23 Romantic Hotel in Manchester
#35 Family Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Manchester Hotel & Spa 4*
Number of rooms: 338
Official Description (provided by the hotel):
Macdonald Manchester Hotel & Spa, set in the heart of Cottonopolis, is Manchester's largest four-star hotel. Perfectly located if travelling by rail, road or foot, our eyecatching expanse dominates the skyline all the way from Piccadilly Station to the Mancunian Way allowing quick and easy access to and from all the major motorways. The team at our hotel in Manchester is driven to deliver an outstanding guest experience and has a reputation for its service standards and food quality. As the 2013 winner of "The best sleep in the city" award (Manchester Evening News), it combines 338 beautiful bedrooms with state of the art conferencing, an indulgent urban spa and first class bar and live theatre restaurant experience in our Scottish Steak Club. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Priceline, Agoda, TripOnline SA, Despegar.com, EasyToBook, Travelocity, getaroom.com, Odigeo and Tingo so you can book your Macdonald Manchester Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Macdonald Manchester Hotel And Spa
Macdonald Manchester Hotel Manchester
Macdonald Hotel Manchester

Owners: What's your side of the story?

If you own or manage Macdonald Manchester Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.