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“Great service” 4 of 5 stars
Review of DoubleTree by Hilton Manchester Piccadilly

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DoubleTree by Hilton Manchester Piccadilly
4.0 of 5 Hotel   |   1 Piccadilly Place, 1 Auburn Street, Manchester M1 3DG, England (Formerly Mint Hotel Manchester)   |  
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Ranked #13 of 117 Hotels in Manchester
St Albans, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great service”
4 of 5 stars Reviewed June 11, 2014

Great service from the staff- felt valued. The room was great and perfect for my stay- clean and comfortable. The room service was efficient and quality of food was good. An overall good experience and as a Hilton member , I enjoyed the additional benefits during my stay.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, June 14, 2014
Dear Francis M,

Thank you for your recent review of your stay with us on TripAdvisor.

It is great to hear as a loyal HH member you were able to enjoy the additional benefits during your stay. I have passed on your comment regarding the standards of the rooms to Anna, our Execuitive Head Housekeeper and to Ricardo, our Restaurant and Bars Manager regarding your room seervice experience.

We look forward to welcoming you again in the future.

Kind Regards,

Claire Armitage
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2,440 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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English first
tralee, Ireland
1 review
4 of 5 stars Reviewed June 11, 2014

The hotel was a three minute walk from Manchester Picadilly and a 5 minute walk from the city centre, yet on a really quiet, safe street. The bedrooms are spotlessly clean and really comfortable. However the doors allow noise in from the corridor, which can be a problem at night. Beautiful breakfast. Staff VERY helpful. You will like it!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, June 14, 2014
Dear Sile O,

Thank you for sharing your recent experience on TripAdvisor.

It is great to hear you found the location of the hotel ideal for your recent stay with us and the staff very helpful in dealing with your requests. We apologise for the noise disturbance and hope this did not affect your overall experience with us.

I have passed on your comments to Anna, our Executive Head HouseKeeper regarding the cleanliness of your room. Anna and the team work very hard to ensure such high standards.

We look forward to welcoming you again when you next visit Manchester.

Kind Regards,

Claire Armitage
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Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed June 10, 2014

Great hotel in an ideal location for Manchester Piccadilly train station. Very helpful staff, happy to book taxis for us. Warm cookies on arrival is always a nice touch! Room was very clean and quiet even though there was construction work going on across the street.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, June 14, 2014
Dear Eilidh M,

Thank you for your recent review of your stay on TripAdvisor.

It is great to hear you found the location of the hotel perfect for your stay with us and that the team were helpful in accommodating your requests.

We are also pleased you enjoyed our DoubleTree Cookies!

We look forward to welcoming you again in the future.

Kind Regards,

Claire Armitage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 9, 2014

We are still full of deligt for a wonderfully pleasurable stay at the Hotel at the end of May. From the point of Booking in to departure we enjoyed excellent service. When the receptionist enquired if we had any plans for our afternoon we told her that we were in Manchester to join with family and friends for our Golden Wedding celebration lunch. Her delight was sincere on wishing us Congratulations which in turn delighted us. On our return in the evening we went into the bar for a light supper which was splendid, served by a most friendly and attentive waitress. On retiring to our room a wonderful day was made more so. On entering we were delightfully surprised to find two glasses of Champagne, a Greeting Card and Balloon awaiting us from the staff, so very thoughtful. All this and an excellent room and breakfast the following morning was most appreciated by us. to simply say Thank You seems slight so we would like to add a heartfelt Well Done for making our stay so heart warming

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, June 14, 2014
Dear Janice S,

Thank you for for sharing such a fantastic review of your stay with us on TripAdvisor.

I have shared your comments with the team who were thrilled they were able to make such a special occassion even more memorable for you! The team at DoubleTree by Hilton Manchester Piccadilly take great pride in going the extra mile for guests.

We look forward to welcoming you both again in the near future.

Kind Regards,

Claire Armitage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 7, 2014

This was my 3rd stay at this hotel and it was once again of a high standard. I stayed in a twin room on the second floor with my 9 year old daughter as we were in Manchester to see One Direction at Etihad stadium. If staying here for an event at Etihad be aware that it is a good 30 minute walk to the station from the hotel.

The hotel is just across the road from Manchester Piccadilly train station, less than a 3 minute walk once out of the station. Reception is quick and efficient and the staff are very welcoming, you even get a warm cookie each on arrival.....yum! The rooms are clean and decorated to a high standard, each has a iMac which doubles up as your TV. There is a fridge in the room and the free wifi is good, I had no problems connecting to it. The bathroom was spotless and well stocked with Crabtree & Evelyn Citron toiletries. The bed was comfortable and I had a reasonable sleep (I don't sleep well when I'm away from home).

We didn't eat breakfast at the hotel as it was £10 each, which seemed a bit pricey. Instead we went to a Wetherspoons (around a 5 minute walk towards the city centre) and had breakfast there for less than £9 for us both.

As I had already pre-paid the room I used the express check out which was very easy. Basically you drop your room keys into a box near reception.

This is a good hotel and I would recommend it to my friends and family. If you can get a high room at the front of the hotel then the views are pretty good.

Room Tip: Ask for a high room, the views are much better 😃
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackAppleton, Public Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, June 10, 2014
Thank you for such a great review.

We all look forward to hopefully welcoming you back again soon!

Best wishes,

Jack
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Gloucester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 7, 2014

I stayed here with my daughter overnight and loved our stay from the minute we arrived. Checking in was lovely, especially the large, warm chocolate cookie! I upgraded our room to a higher level and corner and so had a lovely view from the 9th floor. The room was very clean and modern, my daughter was very impressed with the iMac tv! Breakfast was excellent.
All staff we encountered were friendly and helpful. Would definitely stay here again.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, June 10, 2014
Thank you for such a great review.

I am pleased to read and share with the team that you had an enjoyable visit and enjoyed the cookies!

We look forward to welcoming you back.

Jack
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London
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 7, 2014

Clean rooms with free internet and an empty fridge for you to use which is great if you are there for a few days and have any food allergies. Also offered fruit instead of cookie when I said I could not eat wheat. Staff all very nice. No baths only showers.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackAppleton, Public Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, June 10, 2014
Thank you for such a great 5* review.

We all look forward to welcoming you back again soon!

Jack
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Manchester Piccadilly

Address: 1 Piccadilly Place, 1 Auburn Street, Manchester M1 3DG, England (Formerly Mint Hotel Manchester)
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Manchester
#8 Luxury Hotel in Manchester
#9 Family Hotel in Manchester
#13 Romantic Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Manchester Piccadilly 4*
Number of rooms: 285
Official Description (provided by the hotel):
DoubleTree by Hilton Manchester Piccadilly occupies a landmark site on the new Piccadilly Place development. The hotel reflects the vibrancy of the city, and is located close to major national rail connections. Relax in the sophisticated surroundings of our restaurant or our alluring Piccadilly Lounge and vibrant Blue Bar, then rest in hotel rooms styled with absolute consideration for your comfort. All with excellent facilities for leisure or business guests including iMac computers and complimentary wi-fi in all rooms. ... more   less 
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Also Known As:
Doubletree By Hilton Manchester Piccadilly Hotel Manchester
City Hotel Manchester
Manchester City Hotel
City Inn Manchester

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