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“Decent hotel in a good location” 4 of 5 stars
Review of DoubleTree by Hilton Manchester Piccadilly

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DoubleTree by Hilton Manchester Piccadilly
4.0 of 5 Hotel   |   1 Piccadilly Place, 1 Auburn Street, Manchester M1 3DG, England (Formerly Mint Hotel Manchester)   |  
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Ranked #13 of 117 Hotels in Manchester
Douglas, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Decent hotel in a good location”
4 of 5 stars Reviewed December 27, 2013

The hotel was great for us, being in easy 10 min walking distance for the Palace theatre and main shopping area, plus only a couple of minutes away from the restaurant we had booked.

The queen room we had was fairly basic and ok, but would have preferred a bath instead of just a shower. Had a very good meal in the restaurant and enjoyed drinks and lunch in the main bar area.

overall we enjoyed our stay.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CurtisMay, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, December 30, 2013
Dear Nigel J

Thank you for your recent comment on Tripadvisor. We appreciate you taking the time out to express how your stay was with us.

I hope next time you visit us we will beable to exceed your expectations even further.

Have a Happy New Year

Regards

Curtis May
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,430 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
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English first
Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 27, 2013

Appalling service, cold food on room service and no attention to detail - stay somewhere else is my recommendation! The hotel failed to deal with the complaints and failed to respond when asked post trip.

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McGregor, Minnesota
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 26, 2013

First trip to Manchester and SUPER happy with this hotel. Literally right outside the train station and tons of pubs, shops, food. Quick check-in. Staff had the room I wanted waiting for me and a warm cookie on arrival. If you upgrade to the concierge level you get lots of perks including free mini-bar with water/pops/chips/beer/choc/etc. Breakfast was great both days. Bar staff top notch too. (We got back too late for dinner 1 night and they helped us call out for pizza and provided all the silverware, napkins, etc before I could even ask for it.) Really impressed with this hotel because of the staff. WILL RETURN. Highly recommend.

Room Tip: upgrade to the concierge level. higher floor and then minibar and wifi is included. :)
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CurtisMay, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, December 27, 2013
Dear CaseyjDESIGN

Thank you for you kind review on TripAdvisor.

Its always a pleasure to hear guests great experiences with us. Im really happy that the Hotel contributed towards a great overall first time trip to the City of Manchester.

Hopefully next time you visit you'll have an even greater time.

We'll look forward to welcoming you back to the Hotel and hopefully I will get to meet you in person.

Have a Happy New Year

Curtis May
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
150 reviews 150 reviews
47 hotel reviews
Reviews in 78 cities Reviews in 78 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed December 23, 2013

Would recommend this hotel for business trips - warm cookie on arrival !!!

car parking available on request in the basement and literally the other side of the road from Piccadilly station

staff very friendly and helpful and the breakfast was also good

rooms modern and quiet and very comfortable - reasonable views out over the city from the higher floors - would stay again without question

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CurtisMay, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, December 24, 2013
Dear Martinfjlewis ,

Thank you for taking the time to share such a great review onTripadvisor.

Im extremely happy you found our facillities beneficial for a comfortable stay with us. We do try our best to meet customers expectations and you are a reflection of that.

We will look forward to seeing you again at the Double Tree By Hilton Manchester
.
Have a Merry Christmas and a Happy New Year

Kind regards,

Curtis May
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2013

Stay here often and I am always impressed with cleanliness, peace and quiet of rooms and excellent location. Excellent business Hotel for Manchester. Less so for pleasure as no Spa/pool etc. Staff friendly. Will stay again.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CurtisMay, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, December 23, 2013
Dear Magnus G ,

Thank you for taking the time to share such a positive review onTripadvisor.

We really appreciate that you enjoyed your stay with us and we look forward to having the opportunity to welcome you back again very soon.

We will make sure you review is shared amongst the team at Double Tree.

Have a Merry Christmas and a Happy New Year

Kind regards,

Curtis May
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrexham, United Kingdom
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 21, 2013

We have just returned from an overnight stay at this fab hotel. Excellent location just a short walk from Piccadilly Gardens in the heart of Manchester. We stayed in room 329 on the second floor. The room was fairly spacious and well equipped. Beds were comfortable and a lovely shower and toilet room. Staff were helpful and very polite. Breakfast was lovely, however, when we booked in at reception, the receptionist stated that we could purchase breakfast in the morning at a cost of £10 each. This seemed reasonable, so in the morning we had a lovely breakfast but were presented with a bill for £37.50!! We informed the waitress who in turn informed the duty manager and he stated that as a gesture of goodwill the hotel would honor the £10 each that we were quoted. The manager was very professional in his approach. Thank you Double Tree for a relaxing stay. I for one will definitely be returning. .

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CurtisMay, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, December 24, 2013
Dear Owain_smith

Thank you for taking the time to share your experience with us at Double Tree on Trip Advisor.

We are extremely happy that your expectations of the Hotel met your needs for your short stay with us.

I am personally happy that the duty manager honored your breakfast charge of £10 and that it contributed towards a great stay with us.

We will look forward to seeing you again at the Double Tree By Hilton Manchester in the near future.

Merry Christmas and have a Happy New Year

Curtis May
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 18, 2013

I've rated this property as a 3 out of 4 stars as for the DoubleTree brand there was nothing specific that stood out to me as making it particularly above average or exceptional. I've traveled rather extensively throughout England and Europe and thought that the price point for the room was rather steep. Given it was a downtown location I would have expected a little more in the way of amenities, services, spaciousness, and upkeep especially given the cost. The location of the hotel seemed pretty good if you have business being in downtown Manchester, however I would not recommend staying at this hotel if you're not dealing directly in the city center. The traffic situation and general city layout are not exactly commuter friendly and you'll find yourself spending more time in traffic and at red lights than you will in the hotel or any of the places you're attempting to travel to.

All-in-all it's a fine property and as far as Hilton is concerned the only other option presently is an Airport location. If you're a Hilton loyalite it's one of the few options you have - otherwise I would suggest looking for a better value, more conveniently located (assuming you may want to get out of Manchester at some point), lodging.

Room Tip: East facing rooms face a massive video billboard that puts out a lot of light throughout the night...
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Manchester Piccadilly

Address: 1 Piccadilly Place, 1 Auburn Street, Manchester M1 3DG, England (Formerly Mint Hotel Manchester)
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Manchester
#8 Luxury Hotel in Manchester
#9 Family Hotel in Manchester
#13 Romantic Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Manchester Piccadilly 4*
Number of rooms: 285
Official Description (provided by the hotel):
DoubleTree by Hilton Manchester Piccadilly occupies a landmark site on the new Piccadilly Place development. The hotel reflects the vibrancy of the city, and is located close to major national rail connections. Relax in the sophisticated surroundings of our restaurant or our alluring Piccadilly Lounge and vibrant Blue Bar, then rest in hotel rooms styled with absolute consideration for your comfort. All with excellent facilities for leisure or business guests including iMac computers and complimentary wi-fi in all rooms. ... more   less 
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Also Known As:
Doubletree By Hilton Manchester Piccadilly Hotel Manchester
City Hotel Manchester
Manchester City Hotel
City Inn Manchester

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