We booked a room here 4 months in adance - THREE DAYS before we were due to stay i received a letter stating the hotel room had been cancelled due to 'plumbing problems', i think they overbooked. When i called to complain staff were extremely rude and unhelpful. AVOID!!!!!!

I booked 2 x 2 bed apartments in the Left Bank building on 3rd June and advised 2 other groups of people to book in the same building for my daughters 21st birthday on Sat 14th July. The only reason for wanting to stay in this building is that my daughter, whose birthday it was, lives there and the celebration was booked close by.
A lovely family weekend, or so I thought until 2 of our group were telephoned a couple of weeks before to advise them they had been moved to another apartment in another part of the city. Upon our and other family members arrival at 11.30 am we were also phoned to tell us we also had to be moved to another apartment in yet another part of the city.
After being informed of our problem by the lady who said she had only recently joined the Company and did not have any further explanation other than she had just found out that contractors had disconnected the water in the apartments, I asked to speak to a line manager and was told that no line manager was either available or prepared to talk to me. I find this amazing as this company are in the service industry and it was 11.30am on a Saturday morning, especially as she was so inexperienced. I asked why we had not been informed prior to arrival and was told that the contractors had not informed anyone about the water being turned off until that morning. Again amazing as there were posters all over the building dated a week previously advising everyone of the water problem.
The lady eventually arrived to move us up in 2 taxis, one for her and one for herself??!!?? I was given the business cards of both her MD and Ops Director and told that they would telephone me the following Monday. Two weeks later and I am still waiting for a call from either of them.
The apartments in the Lock Building we were relocated to ?
Very average to be honest but certainly not ''luxurious''
The whole episode took the shine off a special family event.

I’m afraid we were really unhappy with our stay. Here’s what was wrong:

1. Arrival: we were not sure whether we were at the right entrance because there was no one at the ‘reception’. When the concierge arrived he was nice but made it clear that he doesn’t work for Blue Rainbow apartments and couldn’t answer any questions about the apartments.
2. General contact: we had a specific problem when we were in the flat and we called the number given and told we’d be called back, which we weren’t. We found it difficult to contact anyone who could give us answers directly.
3. Room: The first thing that hit me walking into our bedroom was the smell of detergent from the en suite bathroom. There were no windows in the bedroom or en suite that opened! We had to open the front door and the bedroom door to air the room and stand nearby while it aired as we had all our bags there. At night I didn’t sleep well because I felt stifled in this totally airless room.
4. Breakfast: 1 pint of milk in the fridge for four people for two days; a white loaf of processed bread, boxes of cereal – not very ‘luxurious’. And no sponge or cloth for washing up after.
5. Shelves falling off the wall! My partner put his laptop on one of the empty living room shelves and an hour later the shelf fell bringing one of the shelf below down with it. Rather than receive an apology we were charged £146 for the repair of the shelf – Blue Rainbow’s justification being that it was an ornamental shelf from Ikea and therefore we shouldn’t have used it.
6. Environment: this is quite a small point but as I’ve come this far… when we walked in for the first time all the lights and the TV had been left on (playing a promotional video about Blue Rainbow apartments). I appreciate that this was an attempt to give us a warm welcome but I found it a complete waste of energy.

We were in Manchester for my sister’s wedding and predisposed to be generous and have a good time. We paid a lot of money for this hotel apartment and we expected a much better standard of fittings and service. The overall impression of the flat was okay, it’s the sort of place that would photograph well, but all the details were wrong. If you decide to go anyway, good luck!

I wouldn't really advise staying here, for the following reasons:

1) the concierge was absent from the desk when we arrived (despite phoning ahead), hence a 20 minute wait in the pouring rain.
2) the concierge (David - to distinguish) finally materialised and was very rude. He seemed reluctant to tear himself away from the TV in order to open the garage and give us the keys.
3) the lobby door was broken, and consequently nearly trapped my hand (it was windy and really slamming violently behind people - if it had caught my hand it would easily have caused a break). The concierge could not have cared less (saying something to the effect of: 'so what').
4) we had to find our own way back from the underground car park to our room (again he vanished), the concierge even neglected to tell us which floor our room was on.

Therefore, the main reason I would not book again was the absence of service. In fairness a different concierge was on the desk when we checked out, who was very polite. But first impressions really matter, and tainted the entire experience for us.

Problems specific to the room (513):
1) overall cleanliness very good, but the lounge rug needed washing and there was a cigarette burn on the duvet cover.
2) due to paper thin walls, it was quite noisy at times (and location resulted in street noise in early hours of morning + very close to rail station).

Aside from this the actual apartment was very nice, clean and well equipped (e.g. washer/dryer, dishwasher, DVD etc). I wouldn't describe the apartment as 5* (which it was advertised as), and it was over priced.