I look at previous reviews and wonder if the reviewers and my family stayed at the same place.
The rooms in the apartment were tiny! Really tiny!
Add to that fire doors which obviously have to be closed, glass and perspex furniture and balcony doors that had to be opened due to the heat, ( ongoing problem if all reviews are to be believed), and this place has to be the most unsafe environment we could have chosen for a three year old.
Seven floors up... balcony doors open... rooms the size of a postage stamp.
That's okay, we all make mistakes. The managers at Blue Rainbow make the mistake of not listening to the guests. They compound the mistakes by having no empathy with the guests.
As soon as we were in the apartment we knew it was wrong and spoke with the reception staff and Booking.com with whom we had made the booking.
I have never known such "passing the buck" . Bottom line though was that the hotel decided whether or not we were charged for the remainder of our stay if we left the following morning. They decided that we would be and charged us accordingly.
They then ignored our emails for days until I posted on their Facebook page, ( message has been deleted).
The response received concentrated on the heat wave and the fire doors. It did not at any time address the fact that the apartment just wasn't safe for a three year old.
Blue Rainbow has taken or money under false pretenses for a stay which didn't happen at an apartment hotel which I wouldn't recommend to anybody.
- Official Description (provided by the hotel):
- ***WINNER MARKETING MANCHESTER TOURISM AWARDS 2009***AWARDED GOLD AWARD-ENJOY ENGLAND 2009/10 one of the top Serviced Apartment providers in the country. - Constructed in 2008, our 80 one & two bedroom apartments are located around a feature atrium overlooking a delightful indoor garden. Features include a 24 hour reception, secure underground parking (£9.50/night), 5 star quality & service, 42” plasma TV, movies & music on demand, Wi-Fi, cabled and keyboard internet available, telephone, 900 thread count Egyptian cotton towels, bedding & robes, goose down duvets, Toiletries from the White Company & Elemis, welcome bag on arrival including milk, orange juice, cereal selection, biscuits, a selection of teas and coffees in every apartment. ... more less
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- Also Known As:
- Blue Rainbow Apartments Manchester