Went here for friends birthday...cocktail masterclass good fun though bar tender mentioned he was nervous as large number of us..Food served in secluded part which in terms of seating did not match party size. Asked staff member if could get us some more seats and response was less then helpful as advised to source ourselves.
Food was very tasty and good choice .....staff member James was very accommodating and ensured he was on hand as much as was possible. Bar service in this secluded area limited and ignored by bar staff...it was only at 10pm..the efficiency improved.
Tried to request additional glasses to be ignored by 3 staff without any eye contact. Cocktails were badly presented.
Knowing the reputation of other bars in this chain...massive let down and believe standards in terms of customer service would be beneficial, clearly not enough staff to meet demand.
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