Came to this TGIs for my mums Birthday, she had asked over the phone for a table of 8, they said they don't take reservations but we would be fine as a Tues night wouldn't be busy. Came to the restaurant, table for 8 please, sorry we've no 8s available, we have 2x 4 or its a 45 minute wait. Bear in mind its a Tues night, there was definately tables available, in fact 2 that we could see that just hadn't been cleared. Being a waitress myself I didn't want to make a fuss, thought they're uselessness would subside, we got a drink at the bar. We could see the waitresses strolling around taking as much time as possible to get the table ready. Eventually we were seated, order was taken, food arrived in reasonable time, etc, I only had chiicken fingers which I already new was an average meal so no complaints. We were sat on one of the big tables near the front doors, the host wasn't stationed for the majority of the 2 hours we were there. Constantly people was walking in and being confused as to if they should wait or go to the bar etc as they weren't greeted by any member of staff. When the waitress was hosting, most of the time it was in between gossiping with another waitress on shift. It also has to be said that the two tables I saw as available but uncleared when we came in at 8pm were still dirty at 9pm with staff chatting and constantly walking past it, as I said I am a waitress myself, it wasn't busy there was no need for dirty tables near the restauarant entrance. Eventually at 9pm a waiter cleared both tables but didn't set them, 9.30pm the host set one of them, at 10pm we left and the second table was stiill unset, 2 hours later. It was constantly difficult to get staff attention for more drinks, when I know they should have actively been upselling to us. Also, the hose came over to our table mid meal and asked if we were the Mrs xxxx party and that they had been saving a table for us, sorry for the confusion and having to go to the bar. Obviously if said host had have been on the stand when we arrived she would have been able to sort this instead of someone telling us we'd no booking.
I love the food in TGIs in general but in future I will definately try to avoid this particular branch and would not reccommend it to anyone. There didn't appear to be a Manager on the floor so the staff were just strolling around, chatting, and being useless, direction is needed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.