We arrived on 15 Dec 13 to a reasonable welcome by the employee at the desk. On entering the Executive Lounge it was awful. People with feet on chairs, cutlery, crockery and glasses uncollected. The food on offer is terrible. The ambiance of the place awful. The decor and chairs in need of refurbishment. The staff unfriendly and looking like they hate their job. All in all a terrible experience.
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