We booked in a hurry, a twin room for an overnight stay. On arrival we were allocated a Family room, which we thought would be generous for just the two of us. I had missed the rider on the website that a 'TWIN' is actually a double bed for the lucky traveller and a 'sofabed' for the loser of the coin toss.
Not impressed on entering the room to find a small couch under the window that was, apparently the second bed, with a trundle that was the third. The upholstery on the couch was very grubby and on moving it away from the wall we happened to pull out the trundle - we were horrified to find it half covered by a very grubby and well-worn mattress protector and a substantial scattering of toast or biscuit crumbs. The bathroom had that damp/musty/drainy odour and only one towel that was somewhere in size between a hand towel and a bath towel.
We asked reception to provide more towels and were told to collect them on our return from our night out. I demurred and asked that they be taken to the room for us and that at the same time they make up the sofa bed. I repeated that the booking had clearly been for TWIN beds. The response was that the Travelodge policy is not to make up the second bed but to provide the bedding for the customer to do so.
Checking in the cupboard we found one thin pillow, one sheet and a quilt. There was no undersheet or mattress protector to be placed between the grubby couch cushions and the sheet. As we proceeded to make the bed a length of used dental floss fell from the folds of the quilt. We were speechless.
My companion, being shorter than I am, offered to sleep on the 'second bed'. Anyone taller than 5'5" would not have been able to lay straight on it as not only was it very narrow but also quite short. I took the double bed which had a very worn mattress with a ridge down the middle.
Thankfully we slept well (apart from my snoring) and woke quite refreshed. The shower was very efficient with a good supply of hot water.
If staying again I would book one room per person, as long as the price allowed.
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- Also Known As:
- Travelodge Manchester Ancoats Hotel Manchester
- Travel Lodge Manchester
- Manchester Travel Lodge
- Manchester Travelodge