Room 317 was grotty, the bathroom smelled of drains. Iron burn in carpet, wallpaper hanging off wall by bed, hole in wall near window with cold air blowing in, light-shade was dirty, hanging off and with dead flies/dirt inside.
Called to change rooms, was never called back. Was in rush to go out, so couldn't pursue at time. Next morning for breakfast, got seated, when for coffee, someone else had been seated in our seats. Got moved, and then someone came back from buffet saying we were sat in their seats! (I know, almost unbelievable, but it actually happened).
Made a complaint on checking out, and was assured I would get a call back. 1 week later, no call. Rang and spoke to P.[-] (allegedly G.Manager), who was rude, and antagonising and I left the phone call feeling more angry and upset than before I rang. Best bit of conversation was when Haywood said that despite check-out girl offering a free night stay in exec room with dinner included, this would not happen, and only a 50% deduction would be made as they were "too busy to be offering that".
You now know why "Disgusting" is my description of this hotel.
- Official Description (provided by the hotel):
- Set in 8 acres of landscaped gardens on the banks of the River Mersey, The Waterside Hotel is just 10 minutes from Manchester Airport. There is a restaurant, leisure centre and free Wi-Fi.The comfortable rooms at Waterside each have a private bathroom, tea and coffee facilities and a flat-screen TV with Freeview. There is also free parking and a 24-hour front desk.Guests have use of the newly refurbished Leisure Club, which features a 25-metre swimming pool, hot tubs, saunas, steam rooms and a gym. ... more less
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- Also Known As:
- The Waterside Hotel And Galleon Leisure Club
- The Galleon Hotel Leisure