We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Would not stop again but ok” 2 of 5 stars
Review of The Merchants Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added The Merchants Hotel to your Saves list
The Merchants Hotel
2.5 of 5 Hotel   |   31 Back Piccadilly Street, Manchester M1 1HP, England   |  
Hotel amenities
Ranked #104 of 117 Hotels in Manchester
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Would not stop again but ok”
2 of 5 stars Reviewed July 29, 2013

There was no room then there was room. No towels no breakfast but clean bed. No working TV but for £27 would do you expect, so it up to you cheap and cheerfully. Staff was nice but be carefull as they charge for every thing extra. Check you card at end of stay.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

289 reviews from our community

Traveler rating
    11
    12
    35
    31
    200
See reviews for
14
58
50
24
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Scarborough, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 19, 2013

Went here on a stag do Very basic a little tatty but was comfortable and cheap which is all I wanted. Had breakfast included but was very basic . Was basically a hostel advertised as a hotel. Receptionist was helpful if not a little hard to understand the only thing is cos its down an ally in the city centre people pee in the main entrance of the hotel and it smell terrible! To be fair though that's not their fault. If you wanting somewhere cheep it's ok if you wanting a bit of luxury stay away!!!

Room Tip: Room 11 is the best room in the place by far!!!
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 16, 2013

Me and my mum stayed here last night while going to see rihanna. It was cheap but the photos on website looked ok so we booked it. We arrived and straight away said we're not staying here were leaving. The guy said he would take the money off my mums card as she gave details when booking. So had no choice but to grin & bare it. We tried to own window and it nearly fell out, curtains were hanging off windows, furniture was knackered, dining room was disgusting (we did not eat there) anyway we slept there after concert that's the only time we spent there. We left by 8:00am. Got home only to discover I am covered in bed bug bites, absolutely disgusting!!! Wish I'd of lost the money & stayed else where now. This place needs shutting Down health & safety would have a field day. Do not book this hotel.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 14, 2013

It's not often I would consider writing such a harsh review. Most places have good points which I like to mention - here's the good point of the Merchants Hotel - it was close to where I needed to go.

Due to an incident on Oldham St we approached the hotel from the rear. This meant walking down a creepy back alleurinating men and entering the building via a staircase of what seemed to be a derelict fire exit. Once inside the reception was run down and dark.

The room was awful. I have never stayed in somewhere so neglected and generally dirty. The view from the window looked over the crumbling rear ofthe building.The room itself was pokey, dark, grubby and the door didn't lock. There were no towels in the bathroom.

The guy on reception was nice enough and for this reason I kept my calm while complaining.

We didn't stay for breakfast, although the kitchens, though old, looked clean enough.

This hotel is overpriced, dirty, possibly hazardous and actually a little scary.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marakech
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 10, 2013

Very basic a little tatty but was comfortable and cheap which is all I wanted. Had breakfast included basic but filled my tummy. Was basically a hostel advertised as a hotel. Receptionist was helpful if not a little hard to understand.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 1, 2013 via mobile

For a group of lads on a stag do its in a decent location but that's the only thing going for this place. The rooms were pokey,filthy and most didnt have a toilet or shower,just a small sink. The stairs into the hotel absolutely stunk of piss,I mean this was really bad! Don't think cleanliness is on the top of their to do list.....if you want a cleaner cheaper option,try the bus stop outside instead.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 27, 2013

Booked this hotel as the photos showed it to be pretty decent, fresh looking rooms. Myself and my partner stayed here with another two friends. it took us a while to find this hotel as it is situated on top of a shop. you have to enter the hotel via a side door, down a tiny alley way, which looked rather grim, a warning of what was to come.

Upon arriving at reception, the middle eastern receptionist, recited an obviously scripted speech on the hotel, in broken english with a very heavy accent, we then had to ask about 10 questions regarding the hotel, which he probly had already covered in his speech but we couldnt catch a word of. Check in took forever, he ran off 3 times, leaving us all stood there like lemons! once we got our keys we headed up to our rooms, me and my partner stayed in room 22, and our friends in room 5.

our room was described as a bedroom with shower room upon booking, but upon entering the room we discovered this was not actually the case, it was just a bedroom with a shower cubical in the corner, which i found really bizarre. We were provided with no towels and had to ask for them, when i got to reception one of my friends also arrived needing towels as there were none provided in her room either, at which point the receptionist said he would bring some up to her, which he did, 2 hours late...

The room itsself was very shabby and in disrepair, with wallpaper hanging off the walls, ONE curtain, that didnt cover the whole window, hanging on three curtain rings, a cracked window, that wouldnt stay open, ceiling full of damp above the shower and filthy smudges on the walls.

if we hadnt had car troubles and arrived into manchester earlier i would have asked for a refund and stayed somewhere else, however we were running late and i had to go to work!

I got in the shower, to find the shower didnt empty properly and i was soon stood in a puddle, the grout in the shower was filthy and the rack was rusted. but i got ready and left for work, i was so glad to be out of there! door was very difficult to lock

we arrived back and went to bed, check out was at 11am, but my friends were disturbed by cleaners at 9.30am, the 'continental breakfast' included with the room was a disgrace, a loaf of bread and a toaster, some jam and some cereal.i had a cup of tea as i didnt trust any of it! if i had paid extra for breakfast i would have complained then.

we then went back up to our rooms to pack up and get out. As we were leaving, the manager was in reception on the phone, so we left our keys on the desk and said thankyou, to which he shouted, 'cant you see i'm on the f*@king phone? Idiots'

i am no expert in the hospitality industry, but i am pretty sure that is far below that standard i can expect in a city hotel.

overall the worst experience of a hotel EVER

DO NOT STAY HERE!

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Merchants Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Merchants Hotel

Address: 31 Back Piccadilly Street, Manchester M1 1HP, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant
Hotel Style:
Ranked #104 of 117 Hotels in Manchester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Merchants Hotel 2.5*
Number of rooms: 35
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Priceline and Booking.com so you can book your The Merchants Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Merchants Hotel Manchester

Owners: What's your side of the story?

If you own or manage The Merchants Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.