We needed a bed for the night as there was no public transport on the 26th of December and we'd been caught out so decided to make the most of it and visit Manchester and stop the night in the centre rather than paying 10 pounds more in the airport.
We didn't expect any more than a basic room for the price but as we didn't require many services we looked at the photos on booking.com and saw what appeared to be a clean basic hotel.
Upon arrival you are funneled down a back alley that looks like something out of the downtown bronx cerca 1978. Beer cans, litter and in the morning upon leaving a broken belt and a shoe. The entrance into the premises has a strong perfume to try and cover up the underlying stink of urine. Maybe cleaning and bleaching it would be a better solution. The member of staff on the door was friendly and helpful although he unusually charged our card upon arrival even though the detals are already captured via booking.com. The reason why soon becomes apparent.
We got to the room which is patched up and bodged. There was one piece of furniture which was broken and a chair with blood stains which continued on the floor and door. The room was cold and filthy, the windowsill, TV and pipes we're caked in dust and dirt. We would have moved to another place but being Boxing Day we decided to bite the bullet rather than not have to look for another central hotel after a long journey and bad weather.
After going for something to eat we returned to the hotel and the room was still freezing. We tried to use the TV which in reality was a 10 inch screen dangling from the wall with wires all over which didn't work. We thought about having a coffee but there was one dirty cup. The bathroom was filthy with rotting window frames and brown marks on the walls and roof. No towels...we decided to skip the shower and get our heads down. The sheets appeared to be clean at least but the mattress was wrecked and we started to itch as soon as we got into the bed....bed bugs!!
We awoke to get something in our stomachs and get out of there, on the website they say they have a continental breakfast which loosely translates as a loaf of Warbutons Toastie and a toaster, broken cereal dispensers and sachets of Nescafe with water in a flask!! Not quite the Croissants, fruit, table clothed tables and flowers shown in the photos. The floor in the breakfast room was heavily stained and everything was dirty.
This place is a shambles and should be shut down, it is shocking that such places still exist in a city such as Manchester and puts shame on our country and tourisim (I was travelling with an Italian who was shocked to say the least.) The website is false advertising, it is a health hazard and I will be reporting my comments to the Trade Desciptions and Health and Safety. Don't be fooled by the positive comments you can see that they are blatantly from staff or management. Nobody could give this place a 5 out of 5 for cleaniless unless you were born in a skip. The excuse of you get what you pay for just is not true these days, you can often get a room in Travelodge/premier etc for 30 pounds which is cheaper than this hotel. Really appaling!!
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- Also Known As:
- Merchants Hotel Manchester