Great hotel, clean, nice breakfast but let down by a member of staff. I needed a "womans product" and asked at reception as there were no near by shops, if there was a public toilet in hotel with a machine in...i was told catigorically NO there wasnt, i would have to buy a pack for £7.50 which included 1 of what i needed amongst other things....i had no choice but to pay it. Imagine my shock half an hour later after breakfast when i paid a visit to the loo in reception, and found a machine selling the item i had required 2 for £1.00!!!
When i asked at reception, she just said well i dont go in those toilets!!!!
Surely a receptionist is there to know what services the whole hotel has for the guests, and are not there just to upsell a box of crap and an over-inflated price. I had to argue to get my money back, but it has put me off travellodge for a bit!
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- Also Known As:
- Travelodge Manchester Upper Brook Street Hotel Manchester