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“Great hotel, but felt ripped off” 4 of 5 stars
Review of Travelodge Manchester Upper Brook Street

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Travelodge Manchester Upper Brook Street
227 Upper Brook Street, Manchester M13 0HB, England   |  
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Ranked #34 of 117 Hotels in Manchester
Greasby, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Great hotel, but felt ripped off”
4 of 5 stars Reviewed yesterday NEW

Great hotel, clean, nice breakfast but let down by a member of staff. I needed a "womans product" and asked at reception as there were no near by shops, if there was a public toilet in hotel with a machine in...i was told catigorically NO there wasnt, i would have to buy a pack for £7.50 which included 1 of what i needed amongst other things....i had no choice but to pay it. Imagine my shock half an hour later after breakfast when i paid a visit to the loo in reception, and found a machine selling the item i had required 2 for £1.00!!!
When i asked at reception, she just said well i dont go in those toilets!!!!
Surely a receptionist is there to know what services the whole hotel has for the guests, and are not there just to upsell a box of crap and an over-inflated price. I had to argue to get my money back, but it has put me off travellodge for a bit!

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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171 reviews from our community

Traveler rating
    75
    55
    27
    6
    8
See reviews for
41
37
16
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We have been to many travelodges, this is by far our favourite, clean and friendly staff, close to the town centre but still lovely and quiet and a great price, We always have the breakfast which is fresh and the right temperature and very nice,we will be visiting again.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Travelodge

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
County Durham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel twice so far, both times for concerts, one at the o2 apollo, and the other at Manchester sound control. both within walking distance so very convenient location. Not too far to walk to get into the city centre, very secure car park and hotel in general. And both times booking this hotel was cheaper than the other Travelodges throughout Manchester, the fact it has its own free car park was just the cherry on top. Will definitely stay here again.

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Very clean modern Travelodge a short distance South of Manchester City Centre. A free & very secure car park was a great bonus. Very quiet bedroom. Friendly staff. Apparently I have to write more so here goes - this is a great hotel in a great location with great facilities.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Travelodge

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangor, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

If you want a clean, quiet and comfortable stay near the hospital this is ideal. There is a full gate to the car park which made us think we'd turned in the wrong place but we found the buzzer and reception opened for us, problem solved!

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Travelodge

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

We had a very good experience. The room clean and comfortable and great value for money.

We arrived in a rush to get a concert, the girl on reception was very accommodating and even offered to move her car so that we could get parked on arrival. the staff in the bar later in the evening were also very friendly.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Travelodge

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 1 week ago

On arrival at the check in desk the woman didn't look up ,simply boomed 'if you want to check in wait in the bar! ' not welcoming,not friendly. The bar was full, there were 2 women on reception and their manner was rude to everyone arriving . We sat and waited until ten past three and then dared to approach reception again where we were told our room wasn't ready and she would phone them in 5 mins. We were ignored for a further 10 mins while the staff continued to be unwelcoming to arriving guests, giving no explanations or apologies and not even a welcome 'Hello'. We approached the desk again and we're finally given a room. We had chosen this Travelodge as our usual alternative hotel had been fully booked due to the concert at the Men, will never use again as the staff have no customer service skills what so ever, check in was a joke, staff quite obviously incompetent!!!
However if they had simply smiled,given any sort of welcome at all or even bothered to look up then it would have made a huge difference and I wouldn't be leaving this review. The staff quite simply made it clear they didn't want the inconvenience of GUESTS!

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Travelodge

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Niki from Customer Services at Travelodge Manchester Upper Brook Street, responded to this review, 1 week ago
Thank you for taking the time to review our hotel. We’re truly sorry to learn that you did not receive a high level of customer care as we pride ourselves in delivering this exceptionally well to every customer every day. We would like to offer a resolution so please provide us with more information on the contact us section on our website.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Manchester Upper Brook Street

Address: 227 Upper Brook Street, Manchester M13 0HB, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Manchester
#26 Family Hotel in Manchester
#35 Romantic Hotel in Manchester
#37 Business Hotel in Manchester
Price Range (Based on Average Rates): $
Number of rooms: 104
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Also Known As:
Travelodge Manchester Upper Brook Street Hotel Manchester

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