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“Great service especially by Chris” 5 of 5 stars
Review of Holiday Inn Express Manchester City Centre-MEN Arena

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Holiday Inn Express Manchester City Centre-MEN Arena
3.0 of 5 Hotel   |   Goadsby Street off Swan Street, Manchester M4 5AH, England   |  
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Ranked #23 of 117 Hotels in Manchester
Certificate of Excellence 2014
Ireland
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“Great service especially by Chris”
5 of 5 stars Reviewed November 11, 2013

Stayed here with my brother and father for the weekend and it was great. Chris on reception was especially helpful and he made our stay even better. It is unusual to meet a genuine friendly and helpful person at reception in hotels so this was a nice surprise. Cheers Chris.

Stayed November 2013
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928 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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English first
London, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 9, 2013

Comparing to other hotels based centrally in Manchester I would really recommend the Holiday Inn Express. Friendly and efficient staff (they are always able to go the extra mile for guests), good breakfast, comfortable and clean rooms.
If you are planning to do the shopping trip to Manchester that would be a good choice as the location is excellent.
Only one downside though. When I arrived there was no coffee, tea and milk in the room. I had to call the reception to get it topped up. I know I am fussy calling it a downside but that is the first thing I need after arriving - a cup of tea/coffee.
Anyway - I really do recommend this hotel

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Glasgow, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 6, 2013

This is the first time I have stayed at this particular Holiday Inn express and found the staff very friendly and efficient.
This appears to be a fairly new hotel, and the room was very clean and the bed and pillows comfortable. The shower in the bathroom was excellent.
There is limited car parking and you will need to park at the NCP in Shudehill, which is a 2 minute walk. £15 to park overnight.
One observation. The hotel could quite easily fill its bar area, especially on a Champions League night by having Sky Sports. I overhead other guests asking the same question at the bar and reception. I was the only one in the bar and I then left to go out and find a local pub with the games on.
Overall a very nice, clean and comfortable hotel with friendly staff. I would definitely stay there again.
A good location close to the MEN arena for all music buffs.

Room Tip: The 8th floor rooms are quiet.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Thornton Cleveleys, null, United Kingdom
1 review
5 of 5 stars Reviewed November 5, 2013

Had a fantastic stay at the Holiday Inn Express Men arena, room was very very modern with an extremely cumfy bed and a huge shower. TV was on so didnt have to rent from reception etc, breakfast was included which i thought would just be cereal but there was sausage, scrambled eggs and beans which was lovely!
Would definetely recommend this hotel to anybody whether its for business or vacation.
Cant wait to stay there again!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Exeter, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2013 via mobile

People in the north are generally friendlier anyway however the staff at this hotel were a credit to the industry. They couldnt be more helpful. Very chatty, always checking you had a good night and all was ok. I was even given my own room for a small fee as i couldnt sleep in the other one for reasons i cant discuss.

Customer Service in the UK is very patchy and ive stayed in some holes and then the staff make it even worse by showing no friendliness. When you are away from home you need to know there are friendly people you can turn to if you have any problems.

The staff appear to work very hard in this hotel in what were difficult situations. Example breakfast on the Saturday where up to 300 could come down as its included in the room price and they had to receive some comments from winging guests when its not their fault at all.

Very poor layout of the restaurant self service. People crammed trying to manouvere with hot drinks etc. that really needs to be looked at.

Location was good. Free shuttle buses to take you round the city only 5 mins walk. Arndale centre 5 min walk. Victoria station and metro a 5 min walk. The print works also a 5 min walk. The Spar shop opposite was great and had a free cash machine.

Hope to stay there again one day.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Harrogate, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 3, 2013

This hotel is everything you need for a short break.
It is clean modern and very central, close to MEN arena for concerts., 5 min walk.
The room is great with everything you need, big shower , tea and coffee and great picture window over Manchester.
Breakfast did not disappoint and was well cooked.
Staff were extremely good and friendly, would definately return.

Room Tip: Top floor 8th floor forvoew
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantich
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 3, 2013 via mobile

My daughter and I stayed here for the weekend all staff are very friendly nothings to much. Room was beautiful, very clean and cosy, great base for shopping, entertainment and concert Venus will defiantly be back soon xx

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Manchester City Centre-MEN Arena

Address: Goadsby Street off Swan Street, Manchester M4 5AH, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #23 of 117 Hotels in Manchester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Manchester City Centre-MEN Arena 3*
Number of rooms: 192
Official Description (provided by the hotel):
This brand new, modern and contemporary Holiday Inn Express Hotel Manchester City Centre Arena is situated right in the heart of Manchester. The Manchester Arena, Printworks, Arndale Centre, Selfridges, Harvey Nichols & Football Museum are just a few minutes walk from the Manchester Hotel. Located in the vibrant Northern Quarter with its cosmopolitan mix of boutique shops, captivating nightlife, fashion designers, creative agencies, art galleries, home to the iconic Afflecks Palace, popular cafes, bars and restaurants, the northern quarter is the cultural heart of Manchester. The Manchester Central convention complex, Man Utd and Man City Football Stadiums are all within easy reach. Ideally located for the business and leisure traveller the Manchester hotel provides you with the gateway to what the city has to offer. ... more   less 
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