We stayed for one night on the 29th September. The room was pleasant, the reception and bar staff were fine, it just went down hill in the restaurant. The waiters were very poor and the food was lacking. Breakfast was a real low, service was non existent and the breakfast was help yourself like you would expect to see in a work canteen, not a 5 star hotel. I complained of the appalling service and was told it was 'because we were busy', not good enough. I then took my complaint to the Duty Manager at reception, he apologised and removed the food costs from the Bill. The restaurant needs urgent attention.
- Official Description (provided by the hotel):
- Manchester's most fashionable hotel, the award-winning Lowry Hotel is ideally situated on the banks of the River Irwell in the recently-developed Chapel Wharf area on the Salford-Manchester boundary. The first five-star hotel in Greater Manchester, The Lowry Hotel makes a bold contemporary architectural statement with its dramatic, curved, glass-fronted façade that creates a light and airy feel within the hotel interior. ... more less
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