I stayed here for two nights on business. The location was very handy but my stay was not as expected.
My room was a good size and clean but I couldn't find the prices for the mini-bar anywhere in the room which suggests they won't be the cheapest of items. Surely these should be displayed in, or next to the mini bar.
Check -in was a nightmare. A long queue and then, at the end of it, someone who does not understand their job and simply works off a script that they have remembered parrot fashion. Any other requests were ignored or not understood.
The three lifts were always really busy with a queue so some well sign-posted stairs would be good for those of us who don't want to wait around for a lift.
The car park is another nightmare, always full, small spaces and very expensive when you come to pay your bill!
We used the Phileas Fogg restaurant the first evening. My chicken breast (nothing special) was approx £17 and then I had to pay extra for any veg which was around the £3.50 per portion. We waited just over an hour for our food to be served. Would I recommend eating here? No.
Breakfast the next morning was served in the same room. Service here was very poor again. No explanation of what to do, no-one to show you to a table and the staff with a very layed back attitude to customers. It was also far too busy for the number of people trying to get breakfast. I gave up on trying to make toast as the queue for the two toasters was too long.
On a more positive note the service in the business centre was brilliant and the 'Observatory' room we used was very good. Buffet and refreshments were top quality and arrived on time.
I did think the 25p per sheet charge for print-outs and photocopies is a little steep when you have hired a room, but this is one of the few hotels I use that give fast, high quality WiFi free of charge so well done for that.
All in all we would use the hotel again but the value for money is a concern and I wouldn't eat here. The service around reception in the restaurant should be investigated ASAP, could the business centre management not give you any tips?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.