Four of us went here on a busy Saturday night because my boyfriend and his best friend love the chain, and collect the shot glasses. We were told we'd have a 30-45 minute wait, which was fine because we'd arrived early at around 7. We ordered drinks and managed to swoop in on a table by the window, and then about 20 minutes later our pager buzzed, and we were shown to our table.
To say a little about the restaurant, it's one of the nicer and more open Hard Rocks I've been to (about 6 now) and feels very new. The bar area is nice and big, although they could perhaps add a few more standing tables for people to lean on. Obviously, all the paraphernalia around the walls was as cool as ever, and the toilets were pretty nice.
Our waitress lacked the normal hyperness that Hard Rock waitresses tend to embody, and was a bit rude - we ordered the £16 sharing starter and she simply shoved it on the corner of our table, rather than putting it in the huge space we'd cleared in the middle of our table. (This was nice, but VERY overpriced I thought, and apparently it no longer contains the spring rolls it used to.)
Our mains were all very good, and I enjoyed my vegetable burger whilst my carnivorous party all loved their pulled pork. We had various special requests ("no coleslaw," "no beans" etc) and, unlike on previous occasions, these had all been adhered to.
We had absolutely no room for pudding because the food was so filling - although we were excited to see a new pudding menu!
All in all, a fun meal with a less-than-satisfactory waitress - but she was over-compensated for by the amazing bouncer, who recommended we go drinking in the Northern Quarter: an excellent piece of advice!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 weeks ago
Hi RachelMary D,
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Thanks for taking the time to feedback about your visit, I'm glad you enjoyed the food, but disappointed to hear about the service you received. It doesn’t sound like the experience you want to offer our guests….
Could you please email me at the address below so I can look into your visit a little more?
Love All - Serve All
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.