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“Great Airport Hotel” 4 of 5 stars
Review of Crowne Plaza Manchester Airport

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Crowne Plaza Manchester Airport
4.0 of 5 Hotel   |   Ringway Road, Manchester M90 3NS, England   |  
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Ranked #35 of 117 Hotels in Manchester
Certificate of Excellence 2014
Albury, Australia
Top Contributor
75 reviews 75 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
27 helpful votes 27 helpful votes
“Great Airport Hotel”
4 of 5 stars Reviewed April 29, 2013

Staff were friendly and efficient. Rooms are clean and comfortable. They operate a very convenient shuttle to airport terminals but you could easily walk in 5 minutes. Had a reasonably priced meal in the cafe but there are also other alternative dining opportunities.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, April 30, 2013
I was delighted to read you enjoyed your stay and thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,944 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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Sunderland, United Kingdom
Top Contributor
141 reviews 141 reviews
47 hotel reviews
Reviews in 52 cities Reviews in 52 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed April 28, 2013

I have stayed here before and always found it very good. However the dust on the shelves and in the cupboards was disgusting we had booked two rooms and they were consistent as our friends room was just as bad, after a pair of jeans had been placed on them they were dirty! My wife did want to report it but as it was only a night stopover I didn't want the hassle. + sides are the reception staff and also Mike or Mick the driver of one of the mini buses.

Room Tip: Just needs better housekeeping and more thorough inspection by senior housekeeper and also managemen...
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, May 3, 2013
Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the cleanliness in your bedroom and we would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
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Sheffield
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 43 cities Reviews in 43 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 28, 2013

This hotel served it's purpose perfectly. Having arrived by train the shuttle arrived and took us the short distance to the hotel promptly. The room was clean, comfortable and quiet.
It is possible to eat well at reasonable prices. An early morning flight meant no breakfast but checkout and shuttle were efficient and without drama.
In short an ideal airport overnight stay.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, April 30, 2013
I was pleased to read that you enjoyed your recent stay and look forward to the opportunity of welcoming you back to the hotel when you are next in the area..
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burnley u.k.
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 26, 2013

Have stayed here on a number of occaisions,always know we will get a good bed, quiet,clean, excellent facilities in room,Asian food,pub food,restaurant,free shuttle to the terminals and railway station!Stay in a club room includes lounge facilities and free bar and delightful "nibbles" between 6 and 8 pm.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, April 30, 2013
I was delighted to read you enjoyed another great stay and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waipu, New Zealand
Top Contributor
60 reviews 60 reviews
37 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 25, 2013

Stayed 3 nights at this hotel, 1 night at the start of a short trip to visit UK relatives and 2 before returning home, it was chosen because proximity to the airport.

Service was excellent with friendly helpful staff, room was comfortable and the prepaid 9.95 breakfast was more than adequate to start the day.

We had a fish & chip meal in the restaurant, it was nothing special for the money

Lacking was free Wifi, when the smaller hotels/pubs can offer this service, why can't Crowne Plaza when they are charging so much more?,

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, April 30, 2013
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stays at the Crowne Plaza Manchester Airport, I am pleased that you found our team friendly and helpful and hope you will choose to stay with us again in the future.
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Falkirk, Scotland
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 25, 2013

We booked for a one night stay before travelling early next day.
The room was a bit basic for a 4* hotel but ok for one night.

We did have a few issues - there was no remote control for the TV so this was brought to our room. ~The ground floor room was absolutely freezing which wasnt helped by the cold weather. We put on the air con at a high temp but cold air came out. We phoned reception and they brought a portable heater eventually and this made a bit of a difference but the room was far from cosy! I decided to have a bath as I was chilled and there was no plug for the bath. I phoned reception again (who I am sure were as fed up as I was by this point) and was told that someone would bring one immediately. Half an hour later I phoned again and was told that it s on its way. Then I got a call to say that they didnt have any plugholes for that bath so I couldnt have one. I asked if they had any other rooms and initally told no then they said we could get one on an upper floor which would be warmer but by this time it was after 10pm so we decided to stay put.

We ate at Sampans restaurant and the food there good but a bit expensive.

There are a number of other hotels near the airport Bewleys is right next door so my advice would be book elsewhere unless you get a really good deal.

On a posit

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, April 30, 2013
Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve
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Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 25, 2013

I stayed at this hotel for 1 night in April in advance of an early flight the next day from Manchester Airport.

Upon arrival at the train station, with a bit of searching, you find a board which has the phone (free) numbers on of the hotels in the airport area and upon dialing the hotel, was advised that the shuttle bus would come and collect me from outside of the train station and 5 minutes later the bus arrived. Very efficient service and friendly driver explained that the service ran 24 hours a day and to just ask at reception for the bus when i needed it the next morning.

Check in was very efficient, and as a Priority Club Platinum member, the details were already to go and just a signature was required to check in. My room was on the 3rd floor - even number and therefore away from airport side - and complimentary water bottles were in the room upon arrival. The room itself was on the small side however comfortable enough with a good choice of TV channels (including Sky Sports 1 & 3) in the room and as a Platinum member, complimentary wifi was provided - rates for paying for this look on the expensive side however.

As it was the evening of Manchester United playing Aston Villa with the opportunity of winning the Premier League at Old Trafford, Callaghan's bar was somewhat busy - and loud - however nice atmosphere and the food and drink was reasonably priced. I didn't sample the restaurants that other reviewers mentioned as wanting to watch the football.

My flight departed at 05:55 from Manchester Airport and therefore I wanted to leave the hotel at 04:30 to ensure that i had adequate time to check in, pass security without feeling rushed. This is where I feel as an airport hotel they let themselves down on breakfast. Breakfast service does not start until 0430 an therefore if you are on one of the first flights out then breakfast at the hotel is not an option. I would encourage the hotel to look at this timing to include more people in breakfast - or alternatively a takeaway continental style breakfast bag.

Check out was efficient, although had been charged for Car Parking - default due to a corporate rate - which was removed by the agent. The bus was waiting outside the main entrance and transported me to my terminal for my flight.

I left feeling a bit underwhelmed with the hotel in general - and would have given this 3 stars, however the efficient and effective bus transfer service, has changed this rating to 4 stars.

Room Tip: Even number rooms appear to be away from the airport side and therefore potentially quieter.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, April 30, 2013
Thank you for sharing your comments. We strive to make sure every guest has a wonderful experience here and greatly appreciate the feedback if they don't. I hope you will stay with us again and give us an opportunity to show how great our hotel is.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manchester Airport

Address: Ringway Road, Manchester M90 3NS, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#18 Luxury Hotel in Manchester
#23 Romantic Hotel in Manchester
#31 Business Hotel in Manchester
#34 Family Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Manchester Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A fantastic Manchester Airport Hotel superbly located on the Airport complex, the four-star Crowne Plaza Hotel is within easy access of the M56, M60 and M62 as well as Manchester City Centre. The hotel boasts a stylish restaurant and bar, offering modern cuisine in a relaxed and informal atmosphere. Accommodation includes 294 well-appointed air-conditioned bedrooms that are ideal for both the business and leisure traveller. High-speed internet access is also available in all rooms. Spacious family rooms and Accessible rooms are also available. A complimentary shuttle service to and from the airport is available to all guests. The Park Stay & Go package offers guests accommodation, long stay parking & courtesy transport to & from the airport. Vehicles are transferred to a secure off site car parking facility working in conjunction with APCOA. Please note parking is for cars only. The Crowne Plaza has four superb dining options, plus 24 hour room service. We also offer small meeting facilities and ample car parking with accessible spaces. ... more   less 
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Also Known As:
Crowne Plaza Manchester Airport Hotel Manchester

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