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“A good choice for the airport” 4 of 5 stars
Review of Crowne Plaza Manchester Airport

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Crowne Plaza Manchester Airport
4.0 of 5 Hotel   |   Ringway Road, Manchester M90 3NS, England   |  
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Ranked #35 of 117 Hotels in Manchester
Certificate of Excellence 2014
Chiang Mai, Thailand
Top Contributor
163 reviews 163 reviews
69 hotel reviews
Reviews in 67 cities Reviews in 67 cities
121 helpful votes 121 helpful votes
“A good choice for the airport”
4 of 5 stars Reviewed October 31, 2012

This hotel has a good selection of facilities comfortable rooms and the benefit of a free shuttle to the airport, although I found getting the shuttle troublesome as I arrived at the rail station and there is no indication on the website if the shuttle picks up from there and where from. When I called the hotel to find out the location of the shuttle stop I was directed to the wrong place.
The rooms are clean and modern with very comfortable beds. The bathroom is modern.
There are 4 places in which you can eat in addition to room service, the Irish pub which has good pub style food, the Asian restaurant which I found disappointing, the lobby bar where the food was tasty and more than adequate and the restaurant. I look breakfast which is buffet style in the restaurant which is available from 4.30 am. Very useful for my flight schedule.
The main negative with this hotel are the high internet charges making it better to use my 3g connection. All in all a good airport hotel.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, November 2, 2012
Thank you for your feedback. We take our guest comments very seriously and always strive to provide a high level of service. Despite you advising you enjoyed your stay overall it was clearly not a perfect experience and I hope that you give us a chance in the future to show you how great our really hotel is.
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1,944 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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Lincolnshire
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 31, 2012

The crowne plaza itself is a tad tired. We stayed here on the night before our holiday and utilised the parking service. Our room was booked as adouble but when we arrived we were shown to a small twin. We asked to be moved and the manager gave us a complimentary drink whislt he tried to find an available double. The hotel was fully booked that night. He did managed to change our room which was fantastic.

We ate in the hotels Thai restaurant and the food was superb, highjly recommend it to others and if you can book to be sure of a table.

We used the hotel shuttle bus to the airport (approx 5 mins transfer time). On our return to the airport there is complimentary phone for you to ring the hotel and the bus is sent a phone direct to the hotel and the bus is sent. We waited for about 25 minutes to be picked up. We were directed to our car which was parked with all 4 windows down!! What isnt explained is that your car isnt kept where you park it a contract company collected it and drives it to an off site car park and then returns it for your arrival back. We did receive an apology call which in all honesty wasnt really enough, thankfully it wasnt raining and nothing had been taken. Over all recommend the hotel, but would be wary about using the parking service again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, November 2, 2012
Thank you for your review, and stay, I am pleased to learn you enjoyed your dining experience in Sampans restaurant. I thank you for letting us know that you were unaware your vehicle would be moved off site for the duration of your holiday, this is stated on the form you would have completed when leaving your keys with us and this information is also on our website. We do appreciate the candid feedback we receive from valued guests such as yourselves as we welcome any opportunity to improve the high standards of service we pride ourselves on. We hope to have the opportunity of welcoming you again in the future.
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stourbridge
Top Contributor
140 reviews 140 reviews
49 hotel reviews
Reviews in 70 cities Reviews in 70 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed October 29, 2012

My wife and I were travelling from Birmingham with an earlish onward flight and found an inclusive package at a bit less than £130 for one night's stay for the two of us with a week's parking and a 3 course meal each on arrival that we thought looked excellent value. We were not disappointed. The modernish hotel is very convenient for the airport terminals and the shuttle transfers (included in the package) worked well with friendly, helpful and communicative drivers. Hotel check in/check out staff were similarly welcoming and efficient. We took our meal in the oriental restaurant and found the choice and quality to be quite acceptable, again with friendly staff and efficient service. Drinks were a tad expensive but not outrageously so. The hotel room itself was neutrally and inoffensively decorated and well appointed with mixed lighting options, a decent TV and a variety of useful touches, eg even an iron. The bed was wide and comfortable. The en suite bathroom was clean and well appointed and although very close to the airport good sound proofing meant that we were not too aware of aircraft taking off and landing. Good carpets in the hallways helped mitigate noise from comings and goings of other guests. We particularly liked the presence of an ice machine along the corridor to help pep up in room libations! We would have no hesitation whatsoever in recommending this establishment and using it further should we again be unable to address our flight needs via our own local airport

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, October 31, 2012
I was pleased to read that you enjoyed your recent stay and look forward to the opportunity of welcoming you back to the hotel when you are next in the area..
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Leeds, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 29, 2012

We stayed here for one night before an early flight to Italy.Most things were ok though we did notice some aircraft noise during the night.
The room was ok and the pre booked meal acceptable,but heres the big problem-£8.29 for a glass of wine!!!! It wasn't unpleasant wine, but there was no tarriff anywhere to be seen beforehand.My wife's 2 glasses of wine cost £16.58! Watch out for this trick.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, October 31, 2012
Thank you for sharing your feedback of your recent experience. We strive to ensure every guest has a wonderful experience here and appreciate being made aware when they don't. I want to reassure you that our bar tariff is displayed on the wall by the bar and I regret that you did not see it or that you were not aware of the price of the particular wine you had before ordering.
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Darlington, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 27, 2012

My wife and I stayed at the Crowne Plaza Manchester Airport prior to a trip to Las Vegas as we had an early start and needed to park the car for the duration of the trip. We had previously eaten here, about three years ago, and had found the food excellent, hence this booking. The room was of a standard that one would expect for a hotel of this type in an airport location, we had upgraded to Club level. The facilities in the club lounge were worth the extra cost. We had dinner included as part of our package and now deeply regret our choice of airport hotel! Dinner was abysmal, I had belly pork which was edible but the accompnying potatoes and vegtables tasted as if they had been microwaved. My wife, normaly a non-complainer, sent back two main courses, a lamb dish which was inedible and a replacement pasta dish which was tasteless. We complained at the table and they agreed to not charge for our drinks. On checking out we told the receptionist who apologised and brought a duty manager. Sadly all she did was say they would include it for discussion at an internal review group meeting - no offer of a refund on the food. The Breakfast Buffet the following morning had all the right ingredients but was cold!
Must have been mad but thought we would give them another chance and called in for a snack of our return. After all what can a four star hotel do wrong with a bacon sandwich and a toasted teacake and tea. The order took an age to arrive, and as we should have guessed was extremely poor. This time we just refused to pay for part of the order and walked out. We had no complaints about the staff they were extremely nice and seemed embarrassed about the situations, one even commented she would like to shoot everyone in the kitchen!!!!!!

Room Tip: Choose another hotel!
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, October 30, 2012
We are very disappointed to receive such negative feedback and sincerely apologize for the problems you encountered with the dining and food in our hotel.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Thank you for your candid feedback and be assured we will be following this up with the team.
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Kirkcudbright, United Kingdom
Top Contributor
103 reviews 103 reviews
17 hotel reviews
Reviews in 42 cities Reviews in 42 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed October 24, 2012

Why does the mixer tap in the bathroom put out hot and cold unmixed? Burn your hand on one stream of water and feel the cold on the other. All the hotel services were good, we had a two night for the price of one so could not complain.
One night in an airport hotel is never restful, we are glad we had two nights to relax in this quiet hotel.

Room Tip: Look for offers before booking, same for anything when travelling.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, October 30, 2012
Thank you for taking the time to leave us a review of your stay. Our hotel is very proud of the quality of its product and for this reason your comments regarding the water flow are very troubling and will certainly be looked into
Once again thank you for giving us feedback from your experience.
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Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 23, 2012

we went to stay for the weekend as a treat and was very disappointed.when we arrrived at 515pm we were told our room was not ready. we ordered breakfast to our room and it was a disgrace the bacon was raw and the rest was freezing cold,allserved on a cold plate it spoilt our day we wont be staying again.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchak, Manager at Crowne Plaza Manchester Airport, responded to this review, October 30, 2012
Thank you for sharing your comments. We strive to make sure every guest has a wonderful experience here and greatly appreciate the feedback if they don't.
I sincerely apologize for the problems you encountered with the breakfast on this occasion and assure you that your comments were shared with the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manchester Airport

Address: Ringway Road, Manchester M90 3NS, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#18 Luxury Hotel in Manchester
#23 Romantic Hotel in Manchester
#31 Business Hotel in Manchester
#35 Family Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Manchester Airport 4*
Number of rooms: 294
Official Description (provided by the hotel):
A fantastic Manchester Airport Hotel superbly located on the Airport complex, the four-star Crowne Plaza Hotel is within easy access of the M56, M60 and M62 as well as Manchester City Centre. The hotel boasts a stylish restaurant and bar, offering modern cuisine in a relaxed and informal atmosphere. Accommodation includes 294 well-appointed air-conditioned bedrooms that are ideal for both the business and leisure traveller. High-speed internet access is also available in all rooms. Spacious family rooms and Accessible rooms are also available. A complimentary shuttle service to and from the airport is available to all guests. The Park Stay & Go package offers guests accommodation, long stay parking & courtesy transport to & from the airport. Vehicles are transferred to a secure off site car parking facility working in conjunction with APCOA. Please note parking is for cars only. The Crowne Plaza has four superb dining options, plus 24 hour room service. We also offer small meeting facilities and ample car parking with accessible spaces. ... more   less 
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Also Known As:
Crowne Plaza Manchester Airport Hotel Manchester

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