We stayed at The Palace Hotel for 1 night on 23rd November whilst visiting the Christmas Markets. We stay regularly in Manchester for nights out etc....
This is the first time I have stayed at The Palace and it will be the last. The hotel itself is a beautiful building and the staff were friendly enough. However, my friends and I had our rooms "upgraded" in other words, my single room was allocated on the floor above my friends as I had changed from a twin room (sharing with a friend) to a single room as one friend could not make it. There are no single supplements available so the cost of the room was £160 (which included breakfast). My choice, we could have cancelled and stayed somewhere else.
Whilst my room was very nice, it was also more than a little jaded. The tiling in the bathroom was in a poor state of repair and there was a broken (and very sharp) tile on the floor in front of the bath. Luckily I noticed this before I showered. The shower, it must be said, was fabulous. The most positive thing about my stay.
My other 2 friends stayed in room 5212. It looked as though there had been a bad leak in the room above as the ceiling was in a poor state. More concerning however, was the suspect stains on the valance sheet on one of the beds.
The most disappointing part of our stay was the breakfast. As is usual with most hotels the breakfast was a buffet style affair. This is not very well organised, in fact I would go so far as to say that it is the worst I have ever experienced. Considering this is supposed to be a 4 star hotel, I would at least have expected my breakfast to be hot (or in the very least warm). The only item on my plate which was not stone cold was the fried egg.
When we attempted to leave we also discovered that not every lift can be used to get to reception on the ground floor. The hotel (although very grand) is a bit of a rabbit warren and the information is really not clear enough in the lifts.
All in all a very disappointing stay, more so due to the fact that I emailed the hotel directly over a week ago with feedback and have not had so much as an acknowledgement from the hotel. HOW RUDE!
It would seem that they really don't care what their guests think about their stay. They obviously rely on passing trade rather than regular guests, which is just a well, as I certainly will not be returning or recommending them.
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- Also Known As:
- Palace Hotel Manchester