I stayed at the Palace a first time few months ago during a business trip. My stay at the hotel was so horrible that I warned my travel agent to never book me there ever again.
Unfortunately, this december my assistant booked a room again for me at the Palace hotel for over 10 nights.
All the hotels were fully booked in Manchester so I haven't any other possibility than to stay there.
Upon arrival, I asked the lovely person at the reception to make sure to not put me in the same room as I was last time, as I couldn't sleep at all.
She offered me "one of our best room", which was a tiny room with no heater...
In the middle of the first night, someone, drunk, tried to break into my room. I'm a woman, alone, and couldn't sleep all night after this, I tried to call the reception several times but nobody ever picked up the phone.
A few hours later, after people screaming in the hall, glass bottles left in front of my room and people vomiting, I went to the lobby and complained to the manager in duty about everything that happened to me, her answer was "Yes, it's xmas season, we have xmas parties, what were you expecting?" I was scandalized. Nowhere in the world, a hotel manager would have answered this.
During my stay the hotel was a complete mess. Hundreds of cigarette butts in front of the main door (and I'm a smoker myself, but I usually have the decency to use ashtrays), empty liquors bottles in the hallways, the floor was disgusting, it smelled of alcohol and cigarettes everywhere in the building. It was disgusting.
I ordered food on the first night, picked a starter " trio of tomatoes and bufala mozzarella", after an hour of waiting, they basically brought me a dry tomato covered with grated cheese.
The entire experience was ridiculous. I'm staying in hotel all year long for my business, I will never ever come back to this place.
I didn't receive any apology for my horrible stay and I payed over 900£!
I won't recommend this place to my worst enemy.
It doesn't deserve 4 stars.
I saw a couple of old people having to deal with their own luggage on the stairs.
No service, no help, no politeness, the place is a complete mess. It's really sad considering the beauty of the building, but Principal Haley turned it into a travelodge. If at least they were charging the same prices, at least we would know what to expect.
DON'T GO THERE!
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- Also Known As:
- Palace Hotel Manchester