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“Lovely room, service at times let it down” 4 of 5 stars
Review of Macdonald Townhouse Hotel

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Macdonald Townhouse Hotel
4.0 of 5 Hotel   |   101 Portland Street, Manchester M1 6DF, England   |  
Hotel amenities
Ranked #30 of 117 Hotels in Manchester
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Lovely room, service at times let it down”
4 of 5 stars Reviewed July 21, 2014

My boyfriend and I stayed here for two nights the weekend just gone, we had a suite and the room was fantastic, with an incredibly comfy bed. The bedroom was very quiet , we could hear the noise from the street in the lounge, but this was not a problem as we weren't sleeping in here. The bathroom was beautiful and had an excellent shower. The breakfast was very nice also.

My only gripe with our stay was that when booking we were told we were to receive several items with our room (welcome drinks, canapes, nightcaps etc). These proved hard to come by and we had to ask for them repeatedly. Indeed, upon checking out we were still waiting for our welcome fruit platter and nightcaps for the previous night. However, when I mentioned this to very nice man on reception, he was extremely apologetic and comped our breakfasts to make up for the issue. This was very kind and we left not minding that much about our missing items. Overall I would definitely stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review, July 31, 2014
Dear Charlancealot,

Thank you for your comments and praise.

I apologise with any confusion with the additional features which you expected in your room. As you know, you booked through a third party rather than directly with us. That third party made a commitment of which we were not aware and at a rate that we would not have anticipated the expectation of all of the extras. Therefore, the team did not know that you were expecting any of the items in the suite which do usually come at a premium.

Once the team was able to get some understanding of what had occurred, they gladly provided all that they could. I hope that you don’t see it as a service let down as it truly was not. Perhaps, you can see that the team was without the complete information and in fact went beyond. We have addressed the matter with the agent and I can only apologise for the miscommunication. It is unfortunate that things can occur in the intangible land of on line booking and are outside of our control. However it is the good people in the bricks and mortar of the hotel who are able to make it work for you when faced with the issue. That is why they are in service and don't say no.

I would always suggest that any guest book directly with the hotel as we can then be certain that we have all of the correct information. We also offer the same rates, something which such sites do not represent openly. Best rate guarantee is what we do.

Please feel free to contact me directly on your return and I am sure that the team will want to make it all perfect for you from start to finish.

Warm regards,


James McDevitt
General Manager
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780 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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English first
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2014

Me and my partner stayed here after a busy day shopping in Manchester. The room was fantastic and met all of our needs, I loved the decor and the bathroom was lovely also. We decided that we would eat in the restaurant that evening, unfortunately there was a big party on so it was very busy. The waiter was very attentive and made sure there was room for us and even offered us free room service if we were put off by the party. We took the table in the restaurant and the food was really enjoyable but quite pricey. Overall this was a lovely stay and I would stay again and recommend it to friends and family.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review, July 31, 2014
Dear pinkelephant2,

Fabulous is a fabulous word to see. Thank you.

We are most pleased to hear that you enjoyed your stay and that the team delivered for you. Please let us know when you plan on next visiting as I would love to say thank you directly.

Warm regards,


James McDevitt
General Manager
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Glossop, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 19, 2014

My partner & I had an overnight stay at Macdonald Townhouse Hotel as we were attending a jazz session in Manchester and thought it would be nice to stay over. This proved to be an excellent choice and great value for money. I cannot speak highly enough of the staff, they attended to our every need and even presented us with 2 glasses of champagne (in our room) to celebrate my partners birthday - which was a lovely touch. The room was most satisfactory with a wonderful comfy bed and well fitted out bathroom (with a lovely rainfall shower). The breakfast (free with our package) was excellent; cooked fresh to order with a buffet of fresh fruit, juices, cereals, pastries and much more. Would definitely stay there again and recommend to others. Thank you for a most pleasant stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review, July 31, 2014
Dear MsJazG,

It is always very rewarding to hear that our guests have had such a pleasant stay. It is even more rewarding when they take the time to acknowledge the efforts of the team. Thank you.

Please do let us know when you next plan to return. Your decision to do so is a great compliment and I would like to thank you personally for doing so.

Warm regards,


James McDevitt
General Manager
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Norway
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 19, 2014

We stayed as a family of four in one of the suits with two bedrooms. Both rooms and bathroom were very spacious and clean. Overall the best place to stay when you´re in Manchester. Good breakfast with good service and good food (both warm and cold).

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review, July 31, 2014
Dear auswe,

Thank you for your very kind feedback and praise.

Your acknowledgement of our team, our service and our product is most appreciated. Hopefully, we will have the opportunity to welcome you and your family back to us soon.

Warm regards,


James McDevitt
General Manager
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Jakarta, Indonesia
Top Contributor
75 reviews 75 reviews
45 hotel reviews
Reviews in 26 cities Reviews in 26 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed July 16, 2014

As a regular to Manchester, 2-3 times a year, Ive tried low budget (Campenile - not good), high end and serviced appts.
This time I splashed out that bit extra to stay here...
It was worth, top end room, lovely BIG comfortable bed, Egyptian cotton sheets, good TV options and really hearty Full English Breakfast "Northern style".
Two comments, the lifts are small and slow, and getting onto the WiFi with my Mac wasnt easy, reception had to assist. Minor things, it was a great overnight stay. Indeed my best nights sleep in Mcr ever!!

Room Tip: Wifi & Macs not so compatible!!
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review, July 31, 2014
Dear tonydv8,

Thank you.

It is always rewarding to hear that we have met expectations and that we have discerning guests who know and appreciate our service, quality and most importantly a fantastic bed on which to have a great sleep.

We look forward to your return. Please let us know when that will be as I would like to thank you personally for your support and praise.

Warm regards,


James McDevitt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

On business trip, mon-fri for summer months. A home away from home. Top class in every way.
Modern, incredibly spacious, comfortable, classy rooms.
Fresh breakfast cooked to order. Perfect for business or a treat. Feel like a person not a 'number'. Recommend the feature rooms! I was upgraded on my first stay!
Very central location.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review, July 31, 2014
Dear faye w,

Thank you for your wonderful feedback.

It is always a pleasure to know that we have been successful and that our guests take the time to acknowledge the team and their efforts.

We hope that we have the opportunity to be your home away from home for a very long time.

Warm regards,


James McDevitt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 12, 2014

We chose the Macdonald Townhouse to spend a weekend (one night) shopping in Manchester, and thoroughly enjoyed it.

The standard double room was small but perfectly formed, with a well fitted out bathroom. Breakfast was a highlight, with a good selection and helpful staff; we hit breakfast at a very busy time but this was no problem.

The location is great; the Arndale shopping center is just a 10min walk away, the northern quarter (where we went for dinner) the same.

The only downside was the noise throughout the night, from outside. But this is probably to be expected for a Saturday night in a town center.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacdonaldTownhouse, General Manager at Macdonald Townhouse Hotel, responded to this review, July 31, 2014
Dear Ross W,

Thank you very much for your praise and feedback.

As you were able to see, I am fortunate to work with a great team who are here to deliver to our guests and take pride in doing so. It is nice to hear that guests do appreciate our award winning breakfast which is clearly a leader in quality and choice.

We are in a great location which does give us the additional challenge of managing external factors and we work closely with our neighbours and the appropriate authorities to keep our guests as comfortable as possible.

Please come back and visit with us soon.

Warm regards,


James McDevitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Townhouse Hotel

Address: 101 Portland Street, Manchester M1 6DF, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Manchester
#25 Romantic Hotel in Manchester
#30 Business Hotel in Manchester
#31 Family Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Townhouse Hotel 4*
Number of rooms: 85
Official Description (provided by the hotel):
Situated right in the beating heart of Manchester's city centre, the Macdonald Townhouse Hotel is part of The Macdonald Hotels' Signature Collection and the perfect boutique-style hotel for your visit to this exciting and cosmopolitan city. Set in a former cotton warehouse, the hotel has been given a fantastic £3.5 Million makeover and now boasts the perfect blend of style, space and comfort. Macdonald Townhouse Hotel is conveniently located in the city centre for the Manchester shopping district, theatre, exhibitions and two of the country's biggest football clubs as well as the city's vibrant nightlife. Relax in our stylish and comfortable guest rooms after a busy day's shopping and exploring - then why not check out our stylish 101 Brasserie for delicious dishes cooked with the best seasonal produce available. ... more   less 
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Also Known As:
Best Western Hotel Manchester
Best Western Manchester
Manchester Best Western

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