I so wished we had read the reviews before we travelled!
The Hotel is a disgrace.
The Car Parking is at best Chaotic at worst a thieves den.
On our arrival we saw one car broken into and when we informed the reception staff they had no intererst at all.
The service at reception was slow and unfriendly.
They clearly have no idea of good "Cutomer Service" and with so many complaints being made, would have plenty of opportunity to practice.
The room was dirty, smelly, cramped, with dated decor & the bathroom even worse, grimy, dirty broken tiles, elderly, dated sanitary units with chips out of them, not somewhere you would ever want to wash!
The hallways smelt of cigarette smoke complete with unwashed dinner plates & glasses left right outside the door, which never got cleared away during our stay!
After numerous complaints about our first room, we were moved to another, equally bad one and again moved, eventually getting a twin at the front of the hotel. This was bigger and marginally cleaner but noisy with coaches reversing and banging the doors when removing suticases from the hold, all through the night. The fire alarms go off as a matter of routine and nobody even bothers with any fire drill. (Probably down to the amount of smoke in the hotel!)
We had water pour through the ceiling of our room, into the bathroom and bedroom, down the walls etc - again little interest from the reception staff.
We had SCOLDING hot water come from both Hot & COLD taps, so it was impossible to wash in anyway. In fact even the toilet when flused was hot. When complained we got slighly more interest from the staff, ie "ok we'll let maintence know".
Breakfast was adequate but nothing more.
The leisure facilities were better but you will have to pay to use them. (£2.50 each)
The list of issues could go on and on, but there is no point. I will summarise by saying it makes "Faulty Towers" look like the Ritz and avoid the hotel at all costs.
I wouldn't book a neighbours dog into the place!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.