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“Yes to Everything ... But the Price” 5 of 5 stars
Review of The Midland

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The Midland
4.0 of 5 Hotel   |   16 Peter St | Use M2 4NQ for SatNavs, Manchester M60 2DS, England   |  
Hotel amenities
Ranked #15 of 117 Hotels in Manchester
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
“Yes to Everything ... But the Price”
5 of 5 stars Reviewed August 16, 2011 via mobile

This review is very late but I am new to Trip Advisor.

The Midland Hotel is fantastic in every way but price. That said, I suppose it is only right to pay for quality.

We stayed here in December 2009. We got the room on a special deal, otherwise it would have been an extravagance that we couldn't justify.

What can I say about The Midland?

Are there nearby hotels with a higher star rating at a similar price? Yes.

Are there more modern hotels? Yes.

Are there nearby hotels which are more trendy? Yes.

The Midland, however, is like coming home. A genuinely warm welcome awaits without the snootiness which so often goes with high class establishments.

The interior is massively spacious, yet reassuringly cozy.

The Midland has kept it's values amid an influx of modern, cold, glass and steel constructions, competing for the young executive.

The Midland has resisted any temptation to turn into a copy of other seemingly more fashionable hotels. This isn't to say that The Midland isn't fashionable. It is, just in a different, less obvious way.

Now onto the specifics of our stay there:

When we went, the plan was to do the Christmas markets. The weather didn't disappoint ... Although The Midland can't take the credit for the snow.

The snow, combined with the Alpine style of the markets was magical. It was bitterly cold and the haven of The Midland was a welcome and warm retreat. I can't think of anywhere better to thaw out .... Maybe Malibu, but as I've never been I am unable to truly compare.

The effort put into the Christmas decor in the lobby did not go unnoticed. Massive trees, lights and tasteful decorations both inside and out added to
the wonderful ambiance.

The customer service was second to none. Above and beyond excellent, in my opinion.

I had hatched a secret plan to ask my partner to marry me that evening. The trouble was ... The plan only existed in my head. I hadn't shared or prepared these with the staff.

The plan was to have a specific piece of classical music played in the piano lounge (my partner's favourite) and to propose there.

I sprung this plan on the staff virtually last minute and nothing was too much trouble. Elaine Stott was superb in putting my plan into action. She telephoned Lawrence, the pianist, who was on his way in already and I spoke with him. She secretly passed him the sheet music to allow him to practice and she reserved a table for us.

The answer was "yes" by the way and we were immediately congratulated with a complimentary glass of champagne and strawberries.

Nothing was too much trouble. The setting was perfect, as were the staff.

Brilliant hotel.

  • Stayed December 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, August 18, 2011
Dear DazLee W,

You're right this review is a little late but especially memorable for yourself as well as alot of our great team including Laurence who was only too delighted to help in making your stay with us truly unique.

What price happy memories like that?

We would be delighted to see you back soon and thank you also for the comments regarding the rest of your stay with us.

Paul Bayliss MBE
Resident Manager
The Midland
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2,615 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2011

The midlansd was perfect for us, it was my husbands birthday and our wedding anniversary. We got upgraded to a suite which was huge and had everyhting u could need for a stay. I also love this hotel because every single member of staff are very friendly, they all say hello, they all make sure you are happy and have what you may need. nothing is to much trouble. I also like the hotel as it is like the marriot style hotel, but alot grander! rather than contempoary as I dont like too modern, I like traditional and cosy. I also thought the pionist was a lovely touch on a romantic break away. The price was also very good and we will always stay here now in Manchester.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, August 18, 2011
Dear Norman008,

Thank you for taking the time to review us and for letting other future guests know that The Midland is your hotel of choice when in Manchester City Centre. Whilst it is flattering to read that you view us in alignment with the Marriot Group The Midland as part of Q Hotels is one of 21 excellent properties across the UK that feels that it delivers the extra special in all of its services and I would encourage anyone to try us as you will not be disappointed.

Many thanks again for your excellent review and as always we look forward to your return.

Paul Bayliss MBE
Resident Manager
The Midland
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Manchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 15, 2011

Have just spent the day in Manchester with my husband. We decided to have afternoon tea at the Midland. What a lovely experience. From the minute we entered the atmosphere was relaxed but very professional. The food was lovely and the staff helpful especially Dawn Stott who informed us of the guided tours of the Midland which take place on Saturdays. We have decided to return with my parents for afternoon tea. As my father is in a wheelchair we were concerned about access and parking. We saw ramps and a lift at the entrance. Dawn also informed us that there is valet parking which makes life alot easier. Can't wait to give my parents the experience as they are in their 70's and remember the Midalnd of years ago but have never been.

Stayed August 2011, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, August 18, 2011
Dear Stephanie s,

Thank you for your kind review of our famous Afternoon Tea and I encourage anyone who reads this review to come into this wonderful building as it is as fascinating on the inside as it is as splendid to look at from the outside. A legendary building with 101 stories that I know the staff would be delighted to tell you all about.

Thanks again for your comments and for taking the time to review The Midland, our services and members of our great team.

Paul Bayliss MBE
Resident Manager
The Midland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 15, 2011

We stayed here for 2 nights over the weekend in August 2011.

Location
The Midland is located right in the centre of Manchester, next to St Peter's Square, just across the road from the Town Hall and Albert Square, a couple of minutes walk from China Town, the Gay Village, and Deansgate.

The Hotel
This is a really beautiful hotel. Built in the late 1800s - early 1900s, the entrance is grand and the building retains its old grandeur inside and out. If you are looking for sleek chrome and dark glass (yawn!) then go elsewhere, but if you are looking for a really lovely hotel with character and history then this is the place to stay.

Rooms
We stayed in a superior room and I have to say it was just lovely. Really clean, very spacious, and very nicely decorated. The rooms have a safe, TV, complimentary toiletries, comfortable beds, air conditioning (not that it's always needed in Manchester!), mini-bar and free Wi-Fi.

Facilities
The hotel has a spa with pool, jacuzzi, sauna room - all of which are very nice. The bar is a nice, relaxed place for a few beers or cocktails, and we ate in the Wyvern Restaurant, which was also lovely and they were more than willing to cater for our special dietary requirements.

Overall
Overall this is a lovely hotel and, given the choice, we wouldn't stay anywhere else in Manchester.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, August 18, 2011
Dear Aspiring_Parisienne,

Thank you for what is a very thorough review of The Midland. Thanks for rating us so highly and also for declaring that your next stay in Manchester will be with us for the reasons afore mentioned.

Le Grande Dame is very pleased!

Paul Bayliss MBE
Resident Manager
The Midland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
1 review
5 of 5 stars Reviewed August 15, 2011

Having stayed at another of the group's hotels and been extremely disappointed with the experience, Q Hotels kindly offered us a night in another of the group's hotels by means of an apology.

A night away from our two year old is cherished, and we had a wonderful stay. The staff were excellent - friendly and knowledgable. The room was 5 star in my view - very spacious, a wonderful queen size bed that was extremely comfortable and ensured we enjoyed a great night's sleep. Breakfast in bed with the papers was a lovely change, and whilst it wasn't quite as nice as I'm sure it would have been if served in the restaurant, I can forgive them toast that had gone slightly soft!

The atrium has the feel of a very grand hotel and we saw nothing that made us think it was anything less than a 5 star establishment. We enjoyed a lovely late night drink in the bar and listened to the excellent pianist playing "What a wonderful world" amongst others - very apt.

I always like to give people second chance's and we're very glad we were given the incentive to do so - we will be back and would recommend this place to anyone.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, August 18, 2011
Dear Kevlar55555,

Thank you for highlighting how much you enjoyed your stay with us at The Midland. It was great to read that you enjoyed all aspects of your stay with us including the efforts of our Resident Pianist, Laurence, who will play most requests that guests have (just ask of fill in one of our request cards) and has the ability alongside the singular ambience of The Octagon Lounge and a team always keen to please to make any stay with us truly memorable.

We look forward to your return and thank you again for highlighting how much you enjoyed yourselves.

Paul Bayliss MBE
Resident Manager
The Midland
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York, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 15, 2011

I spent a lovely few days at the Midland recently. From reception to departure the service was excellent and friendly. The hotel is impressive and grand with an interesting history and the position within town is hard to beat. The room was immaculately clean and comfortable with a pleasant view and air conditioning. Breakfast (served until 11 at weekends!) was superb. A really relaxing, pleasant stay at a gorgeous hotel - and with good internet rates it wasn't anything like as expensive as you might think.

  • Stayed August 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, August 18, 2011
Dear Andy W,

Thank you for you kind review. Its great to read that the team got it right for you from start to finish and thank you also for highlighting our unique proximity within Manchester City Centre.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salford, United Kingdom
1 review
5 of 5 stars Reviewed August 15, 2011

The customer service was excellent, the room was very spacious and stylish. I definately would stay again.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerManchester, General Manager at The Midland, responded to this review, August 18, 2011
Dear mchenrydonna79,

Thank you for taking the time to review The Midland and our great team. It is appreciated and of course we look forward also to your return.

kind regards

Paul Bayliss MBE
Resident Manager
The Midland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Midland

Address: 16 Peter St | Use M2 4NQ for SatNavs, Manchester M60 2DS, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Manchester
#10 Luxury Hotel in Manchester
#11 Romantic Hotel in Manchester
#12 Family Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Midland 4*
Number of rooms: 312
Official Description (provided by the hotel):
The Midland hotel in Manchester is an iconic Grade II listed building. The hotel oozes luxury, comfort and style, and enjoys a history that leaves other Manchester hotels out in the cold. The hotel is famous for it's fantastic architecture and the building's characteristic style continues inside, where you'll find opulent decor, rich fabrics and shimmering chandeliers. The hotel has 312 spacious, stylish bedrooms to reside in and is conveniently located in the heart of Manchester city centre. The hotel is ideal for both leisure breaks and a superb venue to hold a conference or event. As for your dining experience - four AA rosette, award winning restaurant The French by Simon Rogan, winner of a number of reigional and national accolades is perfect for that special occassion or important client. Mr. Cooper's house & Garden is also overseen by Simon Rogan and offers a fantastic a la carte menu of seasonal dishes. For leisure guests The Midland is conveniently situated near to theatres, museums and of course the fabulous array of shops in the city centre. If you are here on business you'll be pleased to hear that The Midland have 14 conference and meeting rooms which can hold up to 700 people. The Midland also offer free internet access to all guests and delegates. After a busy day of shopping or stressful day in the meeting room, enjoy relaxing in the leisure club which is home to a gym, swimming pool and squash court. ... more   less 
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Also Known As:
The Midland Hotel Manchester
Midland Hotel Manchester
Midland Manchester
Hotel Manchester Midland

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