On arrival I was told that my room had been 'trashed' by previous customers the night before. Even though I arrived at 18:30 I still had to wait over an hour and a half for it to be ready. I booked a single double room, and was told that I had been given an upgrade for my inconvenience......JOKE. Basically, their incompetence meant that there had been a mix up with my room. The whole flat was filthy, the master bed was completely broken and unusable, missing cutlery as well as pots and pans, missing towels and iron, doors hanging off the kitchen, no light bulb in the en suite, very poor television signal and picture, slow internet.....I could carry on for a while! The staff were extremely rude and we were overall disgusted with the flat. Would never contemplate staying again.
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