Visited Alto again to try the steak as we had tried the lobster the other time and we also wanted to do that during the promotion period for free dessert! It was busier this time with more groups dining. We both ordered the steak. The waitress was a bit confused so after she had served us the steaks she said she had to go check to make sure it was our order - you would think this is something she would have confirmed before giving us the plates of food? So we sat staring at our steaks for a few minutes while she went to find out - so by the time she came back to confirm that yes, the steaks were ours!!, it had gone a bit cold. Thank goodness we didn't sneeze or cough on the steaks! The steaks were OK, not exactly cooked to perfection but not tough and grisly like those from some other joints. Again, we were offered more chips and salad which was very welcome, though this time the salad didn't taste as nice - there were bits of white in it which I could only assume were bits of feta cheese and the seasoning was not as good as when we went the first time. For dessert my husband ordered the chocolate fudge cake and I had the banoffee pie. They were both very beautifully presented and I preferred the banoffee pie to the fudge cake which was a bog standard chocolate cake. We bumped into our friends in Alto and they were with their child and I thought the waitress and waiter made an effort to make her feel comfortable which was nice. Obviously due to the limited menu, she could only have salad and chips, but she seemed happy enough. One thing which was slightly dissatisfying was when our friends settled their bill they were asked to pay for the desserts as they hadn't booked online - this was resolved after a word with one of the wait staff. I would think the same deal should apply regardless of whether a booking is made online or through the phone or to walk-in customers. All in all, it was not as good an experience as our first visit, but I still rate Alto for the good value package - do check in advance whether they will honour the free dessert thingy, though! If there was a 'Good', that would be rating I would give, but I would have to give it 'Average' for the slight downer of an experience.
If you own or manage Steak and Lobster at Alto, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.