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“Average for experience, Good for value” 3 of 5 stars
Review of Steak and Lobster at Alto

Steak and Lobster at Alto
Free Trade Hall, Peter Street | Radisson Blu Edwardian Manchester, Manchester M2 5GP, England
+44 161 835 8903
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Ranked #399 of 1,677 Restaurants in Manchester
Price range: $24 - $32
Cuisines: Steakhouse, Seafood
More restaurant details
Restaurant details
Good for: Special occasions
Dining options: Dinner, Lunch, Breakfast, Late Night, Reservations
Description: Offering an exciting dining concept, Steak & Lobster Manchester has forgone a menu brimming with choice to offer just 2 dishes: a 10oz rib eye steak or a whole lobster. Enjoy views through the floor-to-ceiling windows and soak up the informal, understated atmosphere whilst appreciating the simplicity and speed of this fresh and original concept.
Manchester, United Kingdom
Top Contributor
377 reviews 377 reviews
229 restaurant reviews
Reviews in 109 cities Reviews in 109 cities
195 helpful votes 195 helpful votes
“Average for experience, Good for value”
3 of 5 stars Reviewed March 10, 2013

Visited Alto again to try the steak as we had tried the lobster the other time and we also wanted to do that during the promotion period for free dessert! It was busier this time with more groups dining. We both ordered the steak. The waitress was a bit confused so after she had served us the steaks she said she had to go check to make sure it was our order - you would think this is something she would have confirmed before giving us the plates of food? So we sat staring at our steaks for a few minutes while she went to find out - so by the time she came back to confirm that yes, the steaks were ours!!, it had gone a bit cold. Thank goodness we didn't sneeze or cough on the steaks! The steaks were OK, not exactly cooked to perfection but not tough and grisly like those from some other joints. Again, we were offered more chips and salad which was very welcome, though this time the salad didn't taste as nice - there were bits of white in it which I could only assume were bits of feta cheese and the seasoning was not as good as when we went the first time. For dessert my husband ordered the chocolate fudge cake and I had the banoffee pie. They were both very beautifully presented and I preferred the banoffee pie to the fudge cake which was a bog standard chocolate cake. We bumped into our friends in Alto and they were with their child and I thought the waitress and waiter made an effort to make her feel comfortable which was nice. Obviously due to the limited menu, she could only have salad and chips, but she seemed happy enough. One thing which was slightly dissatisfying was when our friends settled their bill they were asked to pay for the desserts as they hadn't booked online - this was resolved after a word with one of the wait staff. I would think the same deal should apply regardless of whether a booking is made online or through the phone or to walk-in customers. All in all, it was not as good an experience as our first visit, but I still rate Alto for the good value package - do check in advance whether they will honour the free dessert thingy, though! If there was a 'Good', that would be rating I would give, but I would have to give it 'Average' for the slight downer of an experience.

  • Visited February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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RyanThompsonRBEH, Manager at Steak and Lobster at Alto, responded to this review, March 14, 2013
I am glad you were impressed by the quality of our food, I apologise for the slight confusion over the order. We are just changing the desserts and now have a Chocolate cheese cake and a Banana Split on the menu. They are lovely!
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Russian first
  • Any
English first
Limerick, Ireland
Senior Contributor
30 reviews 30 reviews
13 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“hit the spot”
4 of 5 stars Reviewed March 7, 2013

I liked the fact that it was casual dining. Very tasty but came with few chips, however there was no bother at all in ordering extra portions and no charge for same.

Visited February 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RyanThompsonRBEH, Manager at Steak and Lobster at Alto, responded to this review, March 14, 2013
I am happy to hear that you enjoyed the food at Steak & Lobster @ ALTO, It would be great to welcome you back one day soon... @RBEHotels #SandLAlto Connect with us on Twitter, Ryan.
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Oxford
Contributor
18 reviews 18 reviews
11 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“it was excellent”
5 of 5 stars Reviewed March 5, 2013

had dinner there last week.It was so good we had a steak, grilled lobster and a steamed lobster between two of us, good wine list, good staff excellent value

  • Visited February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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RyanThompsonRBEH, Manager at Steak and Lobster at Alto, responded to this review, March 14, 2013
Thank you for your kind words, It is great to hear and I will share with the team, Ryan.
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Middleton,Manchester
Top Contributor
57 reviews 57 reviews
34 restaurant reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
“For £15 each we all want to go again and take our partners ......”
4 of 5 stars Reviewed March 4, 2013

A belated team Chrstmas do - 7 ladies on a night out and we chose well- we knew it was steak or lobster, both were excellent, the salad and chips kept on coming and they were lovely as well. We all enjoyed the sweets, the staff were deightful, the surroundings are modern and pleasant. For £15 each we all want to go again and take our partners for perfectly cooked steaks or tasty lobster, endless salad & chips as promised

  • Visited February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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Manchester
Senior Contributor
37 reviews 37 reviews
25 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
“Disappointing Visit With Group Of Friends - Special Occasion”
2 of 5 stars Reviewed February 27, 2013

We visited as 4 sets of couples celebrating my partner's 50th birthday (no reference to this by the staff on the night). Despite my calling the hotel 3 times before our visit, we were very disappointed and would have been so even if it had not been a special occasion.
We were isolated on the terrace - couldn't see anyone or join in with the atmosphere - a big mistake, we felt.
No starters (as I had discovered by calling them), so it was straight into the main courses.
The lobsters were smallish and rather rubbery. 2 steaks were mis-served (we soon swapped them over) and another had to be sent back to be re-cooked. No serving staff to be seen after that, even though I had been assured that fries and salad was unlimited. I eventually got up and sought out a waitress, who took our order for some more sides - these did not arrive even 30 minutes later, and everyone finished their meals feeling that something was badly lacking in atmosphere, service and food.
When we paid, we complained about the lack of service. We received an apology and a refund of the service charge (which had automatically been added to the bill).
Not a cheap night, when adding in the cost of our minibus there and back. Wine was passable, but we didn't linger as we knew we would get better service back home - birthday cake, coffee and liqueurs were unlimited at my house and served with good music and smiles all round.
The hotel itself seemed to be first class (lovely surroundings and loos) but we won't be dining at Alto again, not even if it is free!

  • Visited February 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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