I really feel that from reading the last few reviews I really agree with JJWAE and its a bit contrived that the last review in response is so obviously a staff member from the hotel - constructive criticism is something of an opportunity for businesses.
Went there with a colleague myself and had a nice time but tables really smaller for the amount of plates and condiments and the lobster was watery and weird but steak good but not cooked by how we asked. Basically I'm being quite nice but only because Manchester doesn't have a huge restaurant following, and no, I don't think that Jamie's counts, that's a bumped up chain, and by the way I am here very often as I have family here.
Love the Hotel (just in case that overly defensive staff member gets on one) but Steak and Lobster is yet to impress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 25, 2013
Thank you for sharing your opinion, we value all of the feedback and do really aim to please everyone and build the reputation. We are constantly looking for new ways to enhance the concept and experience at Steak & Lobster @ ALTO. I can personally ensure you that the previous review was not a member of the hotel staff and was infact a guest, Thank you once again for your feedback, Ryan.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.