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“Simply embarrassing” 1 of 5 stars
Review of City Cafe - Manchester

City Cafe - Manchester
1 Auburn Street | One Piccadilly Place, Manchester M1 3DG, England
+44 161 242 1020
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Ranked #590 of 1,825 Restaurants in Manchester
Price range: $23 - $53
Cuisines: European
More restaurant details
Restaurant details
Good for: Special occasions, Doing business, Large groups, Entertaining clients
Dining options: Dinner, Breakfast, Lunch, Late Night, Reservations
Description: A word from City Cafe - Double Tree by Hilton - Manchester Savour award winning modern European cuisine in the heart of Manchester at the informal yet elegant City Cafe Restaurant, Bar & Terrace in Manchester Piccadilly. Enjoy the comfort of the modern interior or maybe in the warmer months try dining al fresco on the terrace. Enjoy a cocktail or a glass of fine wine while the award-winning chefs skillfully prepare delicious and seasonal dishes from locally sourced ingredients. The a la carte menu changes seasonally and the market menu is updated bi-weekly, to ensure that the best value and quality are delivered. If you're just dropping in for a spot of afternoon tea, the delicate finger sandwiches, fresh scones and aromatic teas make for a very tempting afternoon selection.
Oxford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Simply embarrassing”
1 of 5 stars Reviewed January 12, 2014

In summary, one of the worst dining experiences in a very long time indeed.

Historically, we've avoided hotel restaurants like the plague, for fear of the very experience that we endured on Saturday evening (11/01/14). We decided to buck that trend on Saturday, partly because were were at least staying at the hotel for the night; more importantly because the reviews on here seemed excellent.

Upon arriving at the restaurant, we waited circa five minutes to be seated. This despite numerous servers walking past us and at least partly making eye contact. They seemed to be doing very little indeed. Next up, we waited around ten minutes for drinks to arrive. We then ordered bread with our food, on recommendation of the server, based on a twenty minute waiting time for our food. The bread arrived fifteen minutes later and just a few minutes before the food itself. To add injury to insult, the bread took the form of two rather hard part-baked rolls; the sort of thing you'd be sad to cook up from Tesco. No apology; in fact a rather surly 'I hadn't forgotten!' when it finally did arrive.

The food itself was distinctly average. I can't say poor, as the steak was cooked 'medium-rare' as requested, the dish was at least hot and consisted of the items as advertised. No major issues; nothing worth writing home about. I should add that we ordered the steak almost purely on the basis that the a la carte menu itself looked as dull as dish water. And if you're going to add 'foam' to any dish on your menu, you really better be good. And this place clearly isn't - at least on the basis of our experience.

Finally, and by no by real surprise at this point, despite us ordering water for the table twice, it never arrived.

The only credit I can offer the place is that for the way in which they ultimately handled their shortcomings. The bread was taken off the bill, as was my large glass of Malbec. The latter point a particular relief, given the circa £8.70 price tag for what was an incredibly soppy, bodyless glass of wine indeed.

What truly astounds me, in hindsight, is how highly this restaurant seemed to be ranked - both on here and beyond. Perhaps they truly did have an 'off night' - as the shift manager assured me at the end. Regardless, on the basis of our experience this place is a true embarrassment to all concerned. Not least the hotel in which it is based, which by comparison was utterly faultless; great value; a wonderful place.

  • Visited January 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo S, Manager at City Cafe - Manchester, responded to this review, January 14, 2014
Dear MaxMJG,

Thank you for taking the time to share your feedback with Tripadvisor. I was extremely dissapointed to learn you had a less than satisfactory experience.

I would be delighted if you could contact me, Ricardo.Sousa@hilton.com to discuss the contents of your review further.

I do look forward to hearing from you.

Kind regards,

Ricardo Sousa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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120 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Contributor
14 reviews 14 reviews
12 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Well worth a visit”
4 of 5 stars Reviewed December 15, 2013 via mobile

This is a v good restaurant though even on a Sat in Dec, the place was barely more than a third full. The starter was ham hock terrine, bit small but tasty. Mains was braised beef with veg and I had Xmas pud for dessert. The house wine was poor and for that, a point is deducted! One nice feature is the Blue Bar for pre dinner drink and snack, with a decent cocktail menu

Visited December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
6 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“what a great meal and great service”
5 of 5 stars Reviewed November 12, 2013

staff are great, friendly and professional to a fault. The food is excellent value and quality. Will be back and would recommend.

Visited November 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southsea, Hampshire
Top Contributor
79 reviews 79 reviews
33 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
“Don't be put off by the name 'cafe', it is a great restaurant”
5 of 5 stars Reviewed November 8, 2013

Having walked past this place many times (clearly around morning coffee time and afternoon tea?) I alway just assumed it was an expensive looking tea room.

However, was directed towards it from a booking web-site and thought I'd give it a shot. Was not disappointed.

The food was very pleasant indeed, not overpriced, and the service was simply smashing with very attentive and agreeable folks making sure our visit was just right.

Have a big client meal coming up in a couple of weeks and will definitely be taking them there.

  • Visited November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Fantastic service and food”
5 of 5 stars Reviewed October 25, 2013

I visit this restaurant for my birthday meal with four friends.
Upon arrival we were greeted and seated out our table. The surroundings of the restaurant are lovely and quite tranquil.
The waiteress took our drinks order and it came quickly. We ordered from the menu and the food we received was well presented and was absoutely lovely. All our plates were empty.
The service the waiteress provided was excellent and she was very attentive to our needs.
We actually asked to speak to the manager just to feedback on the lovely experience we had, the waiteress being friendly and tending to our every need and the food being fantastic.
We even got roped into ordering dessert which we throughly enjoyed.
Overall, a fantastic experience and will defintely go again.

  • Visited September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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