We rang the Velvet having arrived in Manchester and were given directions to the NCP car park two streets away. I was a bit concerned to leave my new car there overnight but was assured that this was fine and would be cheaper as they had a discount with this car park. This was true, and I paid 13.00 for 24 hrs which was fair.
We were still unsure of the exact location so asked a bus driver around the first corner where Velvet was - to which he replied loudly to his mate with a wry smile 'Oh, umm...where's the gay village again - it's down Canal St isn't it? except they took the 'C' off'!
Well, what could we say, my partner and I are not homophobic and have several close friends who are gay, but we were shocked to hear this, as the website gave no indication of this being a gay area! In retrospect, we were probably naive!
On our arrival in Canal St, we saw a sign that said 'Karaoke tonight with Fanny the Tranny' which raised a smile, and then Velvet itself, next door to the Queer club. Didn't know that word was still used! So, by now we knew what to expect but decided to go with the flow.
Reception was up a very sharp flight of stairs, but no hassle to someone fit, and the girl on reception was not amused when I told her what the bus driver had said, and she replied ' No, of course not, this is not a gay hotel anyway!' That was not what we were saying even! - a hotel is a hotel regardless of whether the guests are gay is it not?
I had specifically asked for a 'quiet' room or at least 'the quietest you can give us' as we are light sleepers - with a view of the canal - but on seeing the street, the clubs, bars, tables and chairs etc, I said forget the view, can we have a room at the back'? So she moved us from 1st floor room 26 to 3rd floor 31, which, at the time we were pleased about.
Our room was not ready (it was 1.30) so we had to leave our luggage and go for some lunch, returning at three by which time our luggage was in our room waiting. We loved the room, a bit of the decor was too flamboyant for me but it had a nice feel to it, and was comfortable and clean. The only drawback being the lighting, there was so little of it, I couldn't see to do my make up in any of the mirrors (three). This room is seriously in need of light above the mirrors!!!
We had booked a table in Velvet restaurant, and it was good. Bar and restaurant staff were friendly,helpful and attentive - and more to the point, my sea bass with tomato rissotto was gorgeous.My partner's steak was a bit too well done, but he was happy to eat it..
By the time we finished our meal, it was only 9pm, and being such a cold night we returned to the room to change back into our jeans to go out or a drink. The blinds had been shut, the bed 'turned down' and little chocolates on the bed which was nice..
All good so far...
Returning at 11.45, and into bed as we were both shattered after a long drive and a long day. And that's where it all ended. We did not get to sleep until 6am. I rang reception three times, 1.15am, 2.30am, 4.15am. The first time the music was so loud, we were shocked awake. The night staff came to our room and just as he entered the music went down - this happened twice. The music eventually stopped, but the shouting, lauging, talking, banter etc etc went on til 6am. I have never, ever had such a terrible night anywhere, having travelled extensively - it was a nightmare.My last phone call at 4.15am, resulted in a reaction of -'I have been out on the street and I can't hear anything' and ' Is it my fault people talk on the way home'? - great customer service, considering this was supposed to be a quiet room at the BACK!!
In the morning at check out, I was told that I could speak to the manager, but he wasn't there and I would have to email him - but that they had asked other guests and no one else had heard anything..
Felt very annoyed and irritated, paying 165.00 for ONE sleepless night with dinner. We dragged our case to the lift, and another couple arrived at the reception desk behind us. As the lift door opened the last words I heard were 'kept us awake all night.....' enough said..
Great room, mostly friendly staff, nice atmosphere, no sleep. Party goers paradise - unfortunately that's not us!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.