This was my first visit to The Velvet, and based almost entirely on the fantastic reputation and world-of-mouth this place has. Booking was simple and straight forward and I arrived late afternoon to be shown personally to my room. A few minutes later, the mini-bar was re-stocked and ice and treats provided.
The room itself (a balcony king) was a little smaller than the photos suggest, and the balcony is actually part of one long terraced balcony shared with the other balcony rooms, privacy provided by immovable shutters that don't entirely block the view of other residents, should the occupants of both rooms be looking over the balcony at the same time.
That said, the room was gorgeous, especially the bathroom which was clean, modern and spacious. In a five star hotel, I'd expect a separation between the toilet and shower area but it was roomy enough to be fine here.
I didn't spend a lot of time in the room itself but the highlights were the iPod dock, good entertainment system, reasonably priced mini-bar and heater/lighting on the balcony itself. The noise wasn't noticeable and there was definite sense of luxury to the place. It was impressive.
If I have one semi-major criticism, it surrounds the way payment was taken. On arrival at the hotel, pre-authorisation was sought from my card for the price of the room plus £50. It was explained well and there was no problem with that. However, on check out, the cost of the room (plus mini-bar purchases) were taken as a second charge to my card and not as part of the original funds reserved on check-in. That essentially more than doubles the cost of the room in the short term, until the reserved funds are released back into my account. That wasn't appropriately explained, and neither is such a practice what I'd expect. The room charge should be deducted from the reserved funds and not taken as a duplicate transaction. I am still waiting for the £199 which was reserved four days ago to come back into my account. Don't take this as a major criticism of the hotel - it's not, but I'd be curious to hear management feedback regarding this issue as the hotel itself - although lovely - isn't cheap and this adds considerably expense on a short term basis.
Aside from that, this was an excellent stay and I'd be happy to consider Velvet for my next stopover in Manchester.
- Official Description (provided by the hotel):
- The chic Velvet Hotel on Canal Street opened in April 2009. It has 19 air-conditioned, decadent boudoirs with free Wi-Fi access and distinctive, modern designs. Velvet Manchester is well connected to Canal Street's Cafe Society. It is a premiere venue in which to eat and drink, relax or party, and has friendly, discreet service.The individual, stylish rooms have digital TV, an iPod docking station, Burt’s Bees toiletries and an in-room 'cocktail and canapé' packages, and more.Continental and full English breakfasts feature locally sourced ingredients and are served in the basement-level Velvet Restaurant (at an additional cost). ... more less
- Reservation Options:
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- Also Known As:
- Velvet Hotel Manchester