I'm afraid this restaurant does not really deserve to be ranked as highly as it is. It is in rather a salubrious location, and does not have a car park. The restaurant itself is very smart, and the staff are very friendly, but being the only diners at lunchtime on a Wednesday did make for a slightly uncomfortable atmosphere. The food is ok, but does not match restaurants like the yang sing or tai pan, whose Cantonese cuisine has more zing about it. Sorry, Pacifica Cantonese!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 7, 2012
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Thank you for dining with us and taking the time out to let us know your opinion.
However, I feel it is very unfair of you to make such a bold statement ‘I'm afraid this restaurant does not really deserve to be ranked as highly as it is’ after all the hard work and effort our team has put into achieving our ranking, especially because you have only just dined with us once during lunch time! I don’t think you have fully experienced what Pacifica-Cantonese has to offer.
You are correct in stating that we do not have a car park, but there are plenty of parking to the left of the restaurant, on the train station car park which is free for public use. Alternatively, there is a public car park just on the right rear of the restaurant which is also free after 6pm. I know you visited during lunch hour but you would have been able to receive first half hour free.
As the owner, I would love the Pacifica-Cantonese to be packed out at lunch times, but we all know during these hard times, with the cost of standard living increasing so much and a double dip recession our pockets are hit very heavily. So having lunch at a 5 star restaurant is an extreme luxury for the lucky few. We open during lunch time to provide a service for our customers – to answer any queries, taking bookings at a convenient time for our guests and also to serve our local offices with business lunches.
I am really surprised to hear that you did not enjoy our food. We pride ourselves on using the freshest ingredients and maintaining the highest level of consistency in our meals that’s why our food rating is 100% - not many, if any restaurants in Manchester can say that!! I realise we can’t please every single guest that dine with us, but I would like to invite you back during the evening service to try our most popular banquet B option, our aromatic crispy duck, or our Dim Sum which has been described as heavenly……..and only then will you be able to make an informed opinion of Pacifica-Cantonese!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.