Stayed last year and it was not great but ok and a good location. This year however I find hard to know where to start. First, although tea/coffee making facilities were advertised I had no kettle in my room. I asked at reception and was told one would be provided. The next morning still no kettle so i asked the housekeeper. She did not understand English and got her supervisor who said it was not her job to get me a kettle and to report to reception. I told her I already had. She took an intake of breath and said "I suppose I'll need to get you one then" then said "it's not my fault there's no kettle, I've got rooms to do". I said it's not my fault either. However she did not bring a kettle so I went back to reception. This time I was told they did not supply kettles but to use the one in the kitchen. I was a bit wary of this as the lounge/kitchen was being used by someone to sleep/party in. By the way I had clean towels every day, my bin was emptied once and never was a cloth used to wipe or a hoover used. On the first night at around 2am the party started, music blaring, shouting, doors banging. I said nothing, thought well it is pride week-end and the girls (4 of them) are having fun. The next night the same again. Again said nothing. The next night it was 4.30am when it started, louder this time. I asked them to turn down the music and got abused and something thrown at me which luckily hit the door. I went back into my room and then they started throwing things at my door, turned on the hoover and left it beside the door and turned the music up full. I would have went to reception but I was scared to leave the room. This went on till 6am when they fell asleep. I then went and complained to reception. Their response was less than helpful. They would tell the manager when he came in, and that the women were leaving that day. At my request a security guard went to move the woman sleeping in the lounge but he only let her go into one of the rooms. All her clothes, beer cans, bottles, food cartons, chips etc were strewn around the lounge and corridor. I went out till lunch time until I knew they had left and when i went back I walked into them outside. I spoke to the manager who had allowed them to store their luggage until their transport time. I asked if he did not know what had happened and he said that they had been drunk due to "the celebrations". He was totally unhelpful, inadequate and didn't even go and see the mess that was left, which was still there the next day when I left. I can honestly say it was like living in a pig sty. Yes, it is cheap, yes it is handy but you could not pay me to go back there.
- Also Known As:
- Weston Hall Hotel
- Weston Hall Hotel Manchester
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