We stayed at this hotel whilst visiting family in Lancashire due to the fact all of the other hotels were fully booked as there was a concert at MEN arena.We normally stay at the Hilton or Marriot. We arrived early just to check in and then leave. Check in was very quick and the young lady (sorry bad with names - brunette girl - english) was extremely friendly and helpful. When we got back to the hotel at about 10:30pm the parking was almost nearly full. Luckily we found one space near the rear of the car park. We asked for an extra blanket and two extra pillows however the young lady at the reception desk forget about our request and left for the evening. I then called back at midnight as it had got quite cold and we travelling with our 17 month old and the lady (maybe spanish) apologised and brought us the extra blanket etc straight away.
We paid for breakfast which in my opinion is the best I have had from a budget hotel. The meet and greet staff were very friendly and helpful. however the waitress (black uniform -Maybe Thai nationality) was very very rude. I complained to my wife about her to which she told me that she had also been rude to her.
Overall, I think there 4 small things this hotel brand can do to improve;
1. I small fridges in the rooms (very important for medication and milk for children. I had to buy a small fridge from Argos and take it with me)
2. Put more lighting in the bedroom (very very low)
3. Make the beds a teeny weeny bit slightly bigger
4. Tell the waitress at breakfast to be less rude and smile once in a while
Would I stay here again?? Honestly, yes I would.
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- Also Known As:
- Premier Inn Manchester Airport Hotel Manchester