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“Hotel ok, service poor. Don't use central reservations.” 3 of 5 stars
Review of Crowne Plaza Manchester City Centre

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Crowne Plaza Manchester City Centre
4.0 of 5 Hotel   |   70 Shudehill, Manchester M4 4AF, England (Formerly Crowne Plaza Hotel Manchester City Centre)   |  
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Ranked #14 of 117 Hotels in Manchester
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
“Hotel ok, service poor. Don't use central reservations.”
3 of 5 stars Reviewed April 21, 2014 via mobile

Booked for a night's stay in Manchester for family of 5. Used central reservations (online chat) and was assured that a) the room would be a fixed price for a family of 5, and b) would include full English breakfast. On arrival at the hotel, we were told that it had only been booked for 1 adult, and that I'd made a mistake (how stupid would I be to book a family room for one adult then turn up with two adults and three children? Unlikely.....), that we would have to pay extra (£29) for each child, and that there might not be a rollaway bed available to put in the room. So our "fixed price" bed and breakfast room turned out to be room only, £100 more expensive, without full English breakfast as promised (although continental breakfast was included, however we had been told that it would include full English, so that's what we were expecting).

On querying this, the attitude of the receptionist was not apologetic at all, in fact, her reply was "don't book anything through central reservations, they're hopeless". In the end, the hotel decided that we wouldn't have to pay for the children but would have to pay extra for breakfast. We felt that we were being blamed for the problem, and the receptionist told us that they could check the online chat as all chats are recorded, as if we weren't telling the truth. I'm completely happy for the online chat to be checked.

The hotel itself was ok, pretty standard fare for hotels of this ilk (Marriott, Hilton etc). Reasonably clean and rooms were spacious, although there weren't enough towels in the room and the bed was sunken in the middle, leading to that awkward "roll together" all night, which is uncomfortable. The club lounge was a nice touch and the continental breakfast was excellent. Apparently they do canapés/drinks in the evening too and there's a tv in there, with some board games and books which is a nice touch if you're spending any length of time in the hotel.

There's no on site parking and the ncp car park over the road is extortionate, but there's definitely cheaper parking in the vicinity if you want to walk a bit further. It's a walk into the centre of the action and it's not in the most salubrious part of the city but overall the position is ok, near to the Arndale centre.

In conclusion, if you get a cheap deal, then this hotel is fine. IMO the rooms aren't worth £150/night room only, which is what we paid. Service and customer relations is a bit lacking, but hotel ok. Just don't go through central reservations!

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, April 24, 2014
Dear Kate M,
I am really sorry to hear about the trouble you had with your reservation at the hotel on arrival.
I would like to take this opportunity to apologise for the inconvenience that was encountered at the Crowne Plaza Manchester City Centre. It is our intention at all times to ensure that our guests are made to feel welcome whilst staying with us; therefore I am disappointed that this did not occur.
Your comments will be passed on to the relevant department and rest assured that action will be taken.

On another note, I understand and I am glad that the matter was resolved on arrival and you had no extra charge. I am also happy to hear your good comments about the club lounge and its amenities.

Our Guest Relations Team will be in touch with you shortly and I hope that we can welcome you back soon so you can experience the real Crowne Plaza service.

Kind regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 21, 2014

Chose the hotel based on other reviews saying it was quiet (no door slamming or shouting at 2 am). We weren't disappointed. Great location near the centre. We stayed in a Queen bed room, with a very comfy bed and more than enough pillows. Bathroom had a separate bath and shower, plenty of towels provided. There was also a flat screen tv, tea, coffee and hot chocolate! Iron & ironing board. Very friendly & helpful staff, easy parking in multi-storey across the road.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, April 24, 2014
On behalf of all the team here at the Crowne Plaza Manchester City Centre I would like to thank you for your feedback and all your positive comments about the staff and hotel amenities.

We look forward to welcoming you back.

Best Regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorkshire
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 21, 2014

Recently stayed for one night and couldn't fault this hotel. Rooms were clean, comfortable and spacious with a really nice bathroom. Location is excellent - the main shopping area is literally minutes away and for a night out its on the doorstep of the Northern Quarter and close to Printworks. Would definitely stay again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, April 24, 2014
Thank you for taking the time to provide feedback following your recent stay here at the Crowne Plaza Manchester City Centre. We are delighted to hear that you had a memorable visit and intend to return in the future.

Kind regards

Bob Fairweather
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

We had a great overnight stay in the Manchester Crowne Plaza on 3rd April 2014. Room was perfect beds very comfortable and everything you could possibly need. Great location for our evening at Bakerie and for Priintworks, shopping etc. First class breakfast in the morning set me up for my day at the Queen's Nursing Institute. Would definitely stay there again.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, April 21, 2014
Dear Guest,
Thank you for taking the time to comment on your recent stay at the hotel, we greatly appreciate your feedback.
I am pleased to hear that you enjoyed your stay and look forward to welcoming you back to the Crowne Plaza Manchester City Centre in the future.

Kind regards

Bob Fairweather
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 19, 2014

Very nice hotel in the centre of Manchester. Local is great, although the neighbourhood is not the most beuatiful in Manchester. A few minutes from the Arndale Shopping Centre. The staff is very helpful. If the price is competitive I could go for this hotel again.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, April 21, 2014
Dear Guest,
thank you for completing your review on Tripadvisor. I am very happy to read your comments about the hotel and especially about the staff. Our employees are one of our points of strength and I will certainly pass your comments on to all of them.

I trust you will come and visit us again soon.

Best regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 16, 2014

Fab hotel in a fab location excellent for everything and it's all happening in the Northern Quarter! Room was spacious and had everything I needed! Good nights sleep in a very comfortable bed! Can't comment on breakfast as I ate at a little cafe round the corner! Would definitely stay here again though!

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, April 17, 2014
I am so pleased to hear that you had a memorable stay with us! Thank you so much for sharing your experience here, and for your lovely comments about the hotel location and facilities.

I hope we will be welcoming you back soon.

Thank you again.

Best Regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2014

I had an overnight stay in this hotel with my teenage daughter and my mum for a shopping trip on Monday 14th April. The location is perfect, I know Manchester very well and everything we needed (shops, Printworks) was in a walking distance of 5 minutes.
Very friendly, accommodating staff - great team.
We didn't try the breakfast as there are several places in the city centre that offer breakfast deals and my daughter wanted to squeeze in some more shopping.
The mattresses are possibly the most comfortable that I've ever slept on and I've just emailed the hotel and enquired what they are - I need one for my bed!

Highly recommended and I would stay there again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaManCity, General Manager at Crowne Plaza Manchester City Centre, responded to this review, April 17, 2014
I am glad that you had a lovely, relaxing time while staying with us, and that your family enjoyed every aspect of the hotel and its surroundings. I hope that we'll have the opportunity to welcome you back to our hotel soon.

Kind regards

Bob Fairweather
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manchester City Centre

Address: 70 Shudehill, Manchester M4 4AF, England (Formerly Crowne Plaza Hotel Manchester City Centre)
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Manchester
#7 Romantic Hotel in Manchester
#9 Luxury Hotel in Manchester
#14 Business Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Manchester City Centre 4*
Number of rooms: 228
Official Description (provided by the hotel):
The Crowne Plaza Manchester City Centre is the hottest new hotel to land on the city in 2008. It is perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning new city centre hotel. The Crowne Plaza Manchester City Centre is ideally located within easy access to the MEN Arena, Manchester Central, the Printworks, Manchester Arndale Shopping Centre, Urbis, Manchester City and Manchester United football grounds. The Crowne Plaza Manchester City Centre has 228 luxurious bedrooms with one or two queen or king sized beds including Club Rooms, Junior and Presidential Suites, and a club floor with enhanced views and exclusive access to the top floor club lounge. The stylish rooms have superb contemporary bathrooms boasting separate bath and shower, LCD televisions and complimentary internet access. All guests have complimentary access to the gym which has a range of cardio-vascular equipment open 24 hours a day. The Glasshouse Bar and Restaurant is an ideal place to relax and unwind with a specialty cocktail or have dinner with colleagues or friends. The Crowne Plaza Manchester City Centre also offers nine modern and state-of-the art meeting rooms with a maximum capacity for up to 200 delegates with complimentary wireless internet access. Located right in the heart of Manchester on the edge of the captivating nightlife and excellent entertainment area including the trendy Northern Quarter, the hotel provides you with the gateway to what the city has to offer. With state of the art conference facilities and 228 individual bedroom experiences, every care has been taken to combine the edgy modern design of the building with contemporary luxury facilities. ... more   less 
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Also Known As:
Crowne Plaza Manchester
Manchester Crowne Plaza

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