We stayed at The Cotswold House on Friday night of the Bank holiday weekend. Because I can't give it 3.5 stars, I'm giving it 4. Check in was easy and our room was ready at 2pm instead of 3pm, this was a good start as we had the Hindlip Suite with its own private garden and hot-tub. It is a very nice room but even with the aforementioned hot-tub and private garden I'm not sure it's worth £450 for the night. The carpet and arm chairs are a little tired and the bathroom is pretty bog standard. Having said that though the garden is absolutely lovely and we spent a very relaxing afternoon in it. We had booked through Mr & Mrs Smith and the promised bottle of complimentary champagne wasn't in the room, we had to call reception and ask for it, not a problem but a bit of a niggle when you're paying a lot of money.
We ate in The Grill and we found the food really nice and the service, especially from a young blonde lady, very friendly and helpful. We didn't leave a tip though as gratuity was added to the bill. Breakfast the next morning wasn't bad either, just a few observations, 'specialty' coffees were extra!? The pastries, fruit, cereals etc. supplied weren't especially generous. And the one thing I bloody hate, is wait staff clearing the tables next to us whilst we're still at breakfast, especially spraying the tables!! I appreciate they want to clear and start getting ready for lunch but spraying cleaner right next to our food is a bit rude.
On checking out the deposit we had paid wasn't deducted from the bill, I didn't say anything at the time as other guests were checking out as well and I felt a little embarrassed asking (silly I know) but I believe the error is being rectified.
All in all, nice but not perfect. I think a bit more attention to detail is required. Chipping Campden is gorgeous though and if you stay at the hotel you are in a perfect location for explore the village.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to leave a review, please do let me answer a couple of your niggles, the champagne is not left in the room unless we have a good idea of the time a guest is checking in or the ice bucket would melt and the champagne become warm, regarding the breakfast tables, the staff are not getting ready for lunch but are I am afraid getting ready for other guests breakfast, it is unfortunate but the vast majority of hotels have more bedrooms than they do tables so unfortunately a table has to be thoroughly cleaned and sanitized quickly to enable other guests arriving later for breakfast to be accommodated, hopefully this explanation will help we all have “pet hates” and little things that annoy us, I can assure you staff would love to not have to quickly reset tables it is unfortunately common place and unavoidable in many many hotels, that said there are parts of your review we can act on and will immediately do so, I am convinced we can immediately act on some of your other points, thank you for leaving us a 4 star review we genuinely do appreciate it and we absolutely do act on feedback given. we do look forward to welcoming you back please do call us direct for the best possible rate.
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NOTE TO OTHER TRIP ADVISOR READERS/ POTENTIAL FUTURE GUESTS, should you require Spa Treatments the spa does get booked up well in advance so to make the most of your stay do ask about the spa when calling to book your room.
The Cotswold House & Noel Arms Hotels
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.