Charingworth Manor is set in lovely rolling Cotswolds countryside. The main building is a period manor house (14th century is the claim), and this has been added to with an extension that houses additional rooms and leisure facilities, as well as an annexe building with further rooms. Staff by and large were friendly and helpful, and the breakfast was excellent.
I did have an issue over some beauty treatment that I had pre-booked for my wife (wedding anniversary present) some 3 months beforehand. The hotel don’t have an in-house beautician/therapist – they outsource this and bring one in from outside. I double checked this booking on arrival at the hotel and had it confirmed. In the event, the person failed to show up, albeit that this was something I had to point out to Reception as they seemed blissfully unaware. The hotel took the view that it was not their fault as responsibility lay with the outsourced firm, but frankly if I was marketing myself as a 4 Star Hotel I’d be making a phone call to the treatment firm a day or even an hour beforehand just to make sure things like that didn’t happen. The other point worth making is one that appears in other reviews – overhead noise. We were in the extension (William Potter room) which is adjacent to the swimming pool, and above us was a corridor leading to other rooms. We found that the late night noise kept us awake until everyone else had finally gone to bed, so be warned and bring your earplugs! I’m sure this doesn’t apply to the premium suites in the main building, but I had already established that the hotel was completely full when we stayed there, so there was no point in requesting a move.
Anyone staying here for any length of time is spoiled for dining choice in terms of the number of Gastropubs within 5 or 10 minutes, notably the Ebrington Arms, Churchill Arms at Paxford, and the Eight Bells in Chipping Campden.
The "William Potter" room in the extension suffers from loud overhead noise - I suspect th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your comments we do appreciate guests taking the time to do so.
I apologise for the short comings during your stay and do take you notes on board about the beauty treatments, it was myself that you spoke to about this and we do have systems in place to ensure we have received confirmation form the company who we use, even if we had called on the day they would have been confirmed back to us as reserved as when I spoke to the therapist, she even confirmed the date and time back to me, it was only when I pointed out that that was today that she realised she had entered the details into her electronic diary with the correct date but on the incorrect page.
We are addressing the issue of overhead noise in certain rooms with additional sound proofing insulation, which should go a great deal further in reducing the noise, but with a wooden floor and ceiling building it can be irradiated completely.
I do hope we can welcome you back again and please don’t hesitate to speak with me directly and I can assure we will allocate a room where any noise will be kept to a minimum and could arrange a complimentary treatment for you.
Michael David Eastick
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.