My girlfriend and I booked a 2-night stay at the Red Lion to spend some time together and get away from work. It was a lovely hotel and the initial service was excellent but the biggest let-down was the night.
We went out for dinner and were looking forward to a good night's sleep, but when we got to our room at 11:00pm there was a party going on at the club next door (which shared a courtyard/smoking area with the hotel; a courtyard which our room happened to overlook.) I have worked in the hotel industry before and assumed that there would be a 12am curfew as is customary with loud music in areas where people are sleeping.
At 1am the music was still playing with the courtyard doors wide open, we tried calling down to the hotel's reception but got no response. At 1:30am a member of hotel staff shut and 'locked' the courtyard doors, though they were emergency exit push-bar doors. This lead to people coming outside to smoke or, at one point during the night, have a loud argument under our window, and then banging on the door until someone let them back in again.
At 2am the DJ announced the final songs, although after protest from the crowd the music continued until almost 4am after which we finally got to sleep.
This was especially annoying as I had paid an extra £15 to stay on this night as it was a Saturday. We contacted the manager and then the owner of the hotel but were refused any kind of compensation or refund.
The only saving grace was that the second night's sleep was peaceful, else the overall rating would have been Terrible.
I must say though, the hotel staff (not including management) were incredibly kind and helpful in all respects.
If you have the money, the special themed rooms are fantastic. We peeked into an open one while we w...
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