Me and my partner booked a room over the bank holiday weekend and was left massively dissapointed. We was eventually greeted by the male receptionist who was wearing a suit with white trainers. We was given our key and told where to find out room. When we eventually found our room and looked inside I decided to go straight back to reception and ask for a better room. He upgraded us to the family room straight away.
When we arrived in the upgraded room (209) we were pleased with the size but as the night went on we found more and more dissapointments; bathroom window ledge, sink and bath all had lots debris and dust in them. The bathroom door had no lock and had a hole straight through it from where it once was. The TV would not switch channels/change volume when we tried using the remote and using the buttons at the side of the screen.The main part of the ceiling above the window was covered in huge brown water stains. I tried to turn the hot tap which took about 5 turns before water started spitting out of it and the top of both sink and bath taps were missing and instead had a yellow caution sticker above it. When trying to figure out how to turn the shower on the cog wouldn't push down fully and couldnt get it to stay on. So instead ran a bath, where there was no shampoo. when my partner went all the way down to reception to ask for some, he was told they don't have any and only have bath foam/shower gel which I disputed with the manager for him saying it was also shampoo and there was nowhere on the packet which said it was a shampoo. The water/plug holes absolutely stank and the hole room smelt of wet dog when the water was running. The beds were small and had cheap matresses that creaked and twanged when you moved and there was dust along the tops of the headboards. The menu in the room was dirty and had brown marks all over it. The mirror in the room was on the other side of the room from the plug socket. When we finally went down for breakfast in the morning we could do nothing but laugh at the entire situation. The breakfast was grimm to say the least. We had to order our "full english" which was one broken fried egg, a sausage which looked more like it was boiled it was so anaemic, one piece of bacon, mushrooms that look like they had been rolled in grit, half a microwaved tomato, and some beans and not forgetting the toast. We couldnt see where the tea was kept, even though there was cups already on a table, including a wine glass that we had to wipe ourselves as they were so dusty, to then fill them with open room temperature cheap apple juice. In our room was a questionaire about our stay, but there was no pen to fill it out, so again, we had to all the way back to reception to get one. I handed it to the duty manager before we checked out who said he would look into the issues. He contacted me 2 days later disputing what we had experienced and basically said that, in his opinion, it was a nice room and that he has worked in hotels for 12 years. No apology, no customer service, nothing. Just long drawn out silences over the phone. Just wrong!
- Also Known As:
- Station Hotel Dudley
- Station Hotel Dudley, United Kingdom
- Official Description (provided by the hotel):
- Opposite Dudley Castle, in the heart of the Midlands, the hotel is just 5 minutes' drive from junction 2 of the M5 motorway and offers good-value rooms, free parking and a bar and restaurant.With a warm, friendly atmosphere and a convenient location, the Station Hotel is a good base from which to explore the historic Black Country. The Black Country Living Museum is 0.6 miles (1 km) away.3 miles (5 km) away, the Westfield Merry Hill shopping centre has some of the best shopping facilities in Europe.Originally built in the 1800s, the hotel was modernised and extended in 1936. All en suite room feature plasma TVs with Freeview, telephones and free tea and coffee making facilities.Friendly and relaxed, the restaurant offers great-value food and drink in traditional surroundings with daily homemade specials.The Lounge Bar leads to a conservatory is where you can enjoy the selection of fine beers, wines and spirits available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Priceline, Tingo, Hotels.com, Travelocity and Venere so you can book your Station Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.