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“Very good hotel” 5 of 5 stars
Review of Village Urban Resort Birmingham Dudley

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Village Urban Resort Birmingham Dudley
3.5 of 5 Hotel   |   Castlegate Park | Birmingham Road, Dudley DY1 4TB, England   |  
Hotel amenities
Ranked #4 of 6 Hotels in Dudley
bedfordshire
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Very good hotel”
5 of 5 stars Reviewed October 28, 2013

Excellent location, plenty of parking, room spotlessly clean, staff perfectly trained especially the breakfast team and the evening waiting staff. Room had everthing you need for a few day stay, only downside was i couldnt access the wifi but didnt realy matter on this occassion. I would definately stay again, I didnt use the pool or gym but it looked like it was well used as plenty of people coming and going.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, Front Office Manager at Village Urban Resort Birmingham Dudley, responded to this review, November 15, 2013
Thank you for contacting us following your stay at the Village Urban Resort Dudley, I appreciate your comments about the staff.

I highly recommend the leisure facilities during your next stay, it has everything you need for a good work out & a relaxing spa.

We look forward to welcoming you back to the hotel in the near future.

Kind regards,
Katherine Jeffries
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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540 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed October 28, 2013

Booked a stay at Village Dudley for a weekend with a bunch of university friends. Location just off M5 was perfect. All the staff were very friendly. Meals in the Verve grill was excellent value for money. Breakfast was plentiful with lots of choice. Spa - again excellent value and swimming pool despite being the weekend was not that busy. Only downside it did feel very hot in the rooms - however better than being cold! All in all excellent value including the free parking.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, Front Office Manager at Village Urban Resort Birmingham Dudley, responded to this review, November 15, 2013
Dear Josie,

Thank you for contacting us following your stay at the Village Urban Resort Dudley, thank you for you kind words about our friendly staff.

I am glad you found it good value for money & the facilities enjoyable.

I would highly recommend the UpperDeck rooms during your next stay, there are plenty of extras along with full air-conditioning.

We hope to welcome you back to the hotel in the near future.

Kind regards,
Katherine Jeffries
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorkshire, UK
Top Contributor
65 reviews 65 reviews
51 hotel reviews
Reviews in 39 cities Reviews in 39 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed October 27, 2013

We visited the village as a result of an internet offer for BB. We noticed that there were some bad reviews but in all honesty they are largely unfounded. The rooms were adequate and well equipt but maybe could do with redecorating but the leisure facilities were exellent as were the staff. We also ate the three course 2 for £29.95 in the restraunt and for the money it is good value. Breakfast was also good. As an all round package for leas than £40 inc free parking this was exellent value for money. I have rated as v good as the next down as average and this was
better than that.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 22, 2013

We booked a boogie nights for my niece's 40th which was excellent. Hotel staff were friendly, food in bar was excellent. Room cleanliness wasn't brilliant found a hairbrush under pull out sofa and pubic hairs in bath. Bathroom needed upgrading but overall we had a great weekend

Room Tip: Family room pull out sofa bed was uncomfortable and sagged in the middle but double bed was good
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, Front Office Manager at Village Urban Resort Birmingham Dudley, responded to this review, October 26, 2013
Thank you for posting about your experience, I am glad you party had a good time. I will pass on your comments to the staff, they will greatly appreciate it.

I will personally follow up with the Head Housekeeper about the cleanliness issues.

Many thanks,
Katherine Jeffries
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 22, 2013 via mobile

Stayed one night at Village Dudley, hotel was pleasant and staff were friendly.This was our second visit to a village and the experience is pretty much the same across the brand.
We found the swimming pool and changing rooms were clean and facilities very good .
The on site pub was friendly but drinks & food a little over priced so we decided to head to the nearby restaurants Frankie & Bennys & Chiquitos.
We were disappointed in the room as it was particularly small and over looked a flat roof.It was incredibly hot in this room and even with the windows open we found it too warm.The bathroom was pretty standard but no toiletries as apparently you only get these with the upper deck upgrade?! we found our bed to be comfortable but we could hear people from above and either side as well as the noise of a generator .
we found breakfast to be very good and definitely worth the extra £5 each.
All in all a pleasant stay ,but the road next to the village is very busy and although we was not expecting picture views in Dudley we were not impressed at having a stuffy small room overlooking a flat roof (particularly as I had emailed ahead advising this was a treat for a special occasion)

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, Front Office Manager at Village Urban Resort Birmingham Dudley, responded to this review, October 26, 2013
Good evening Donna,

Thank you for contacting us regarding your stay at the Village Urban Resort Dudley. I really appreciate your comments about the staff & facilities.

I am sorry about the view from your room & the road & generator noise, I would highly recommend the UpperDeck rooms during your next say, if you are looking to stay again, please contact me by emailing Katherine.jeffries@village-hotels.com and I will ensure a nice quiet room with a much preferable view is allocated.

Kind regards
Katherine Jeffries
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Widnes, United Kingdom
1 review
5 of 5 stars Reviewed October 21, 2013

Firstly all the bad reviews on here! All rubbish!

My partner and I stayed in this hotel for our anniversary, 18th to the 20th October.
I was worried at first after reading all these reviews ( which I will never take notice of again!)

The staff couldn't of been any More helpful! very welcoming and friendly! The room was lovely we stayed in an upper decker room which was perfect, we had the full sky package with all movies! Everything was clean and well maintained. Bathroom was lovely and clean with a great shower and bath!

We had just settled in our room and the staff knocked to make sure we were happy with everything and gave us a lovely gift, bottle of wine in Ice bucket!! Was lovely Thank you!!

The restraunt was also lovely great food and very filling we paid £30 for oth of us to have 3 course meals there were great well worth the money, The breakfast choices were great lots and lots to choose from! very very feeling. The entertainment in the bar was great! The pool was also lovely with steam room, sauna ans jacuzzis, changing rooms were well maintained and clean.

In a great location busy but excellent for going to places! 5 min walk to castle gate business park.. Which has a huge cinemas, bowling alley, Nando's, Pizza Hut, And lots more restraunts and pubs! Close to Warwick Castle which was the view from our room! And 10 min drive form a massive shopping place called Merry Hill shopping centre (Fab)

The only thing that didnt go so well was, the fire alarm went off during our drinks and watching entertainment and it was pouring down outside. But that was not there fault, they were very quick getting everyone out the Building and back in again! To carry on with entertainment and drinking.

We had an excellent time and they made our anniversary very special! And all the staff were great that served and spoke to us! Thank you very much! We will defiantly be returning. :) Vanessa & Sam.

Room Tip: Upper decker rooms! They are great.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, Front Office Manager at Village Urban Resort Birmingham Dudley, responded to this review, October 26, 2013
Dear Vanessa & Sam,

Thank you so much for your kind words, it means the world to us. I will share your feedback with the team.

I am so glad you had a fantastic anniversary.

We hope to welcome you back to the hotel soon.

Kind regards
Katherine Jeffries
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed October 21, 2013

The rooms are nice, although no overhead lights just lamps, no shampoo or shower gel and only a few tv channels. The bed was comfortable and the bar was nice. We went as a group and the staff were very accommodating with one of our high maintenance friends and let us have rooms next to each other which was good.

The spa was lovely, although strange that you have manicures with all swimming and fitness guests walking past which can be distracting. The beauty therapist, Alison was amazing and very friendly. She put me at ease at once and spent a long time making sure I was happy.

The restaurant was so awful I don't know where to start. The menu was divided into two VIP and normal and you can't mix and match them which was annoying. The first course took 45 mins to come out and when my friend and I cut into the chicken strips they were raw. Now I'm usually very calm but am currently under the Gp for ongoing tests so raw chicken could have made me extremely ill which is why I got very angry when I realised the chicken I'd already bitten into was completely raw in the middle. I then had to wait another 15 minutes for what was obviously frozen chicken that had little flavour. My main was the burger and again nothing special, just tasted like frozen burgers with no sauce in at all. We had to ask for sauces which came out at the end and tasted cheap.

Overall, staff are helpful, friendly and keen to make your stay nice but food and restaurant in particular let the experience down significantly.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, Front Office Manager at Village Urban Resort Birmingham Dudley, responded to this review, October 26, 2013
Thank you for taking the time to post a review following your stay at the Village Urban Resort Dudley.

I am glad your experience with the rooms & the staff were good, I am thrilled to hear about your experience with Alison, I will be sure to share your feedback.

I have personally followed with our Head Chef & Restaurant Manager regarding your meal, if you would like to discuss this with me further, please don’t hesitate to contact me via email on Katherine.jeffries@village-hotels.com.

Kind regards
Katherine Jeffries
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Village Urban Resort Birmingham Dudley

Address: Castlegate Park | Birmingham Road, Dudley DY1 4TB, England
Location: United Kingdom > England > West Midlands > Dudley
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Dudley
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Village Urban Resort Birmingham Dudley 3.5*
Number of rooms: 124
Official Description (provided by the hotel):
Village Urban Resort Birmingham Dudley is situated on the A461, near to Dudley Centre and close to lots of attractions. The children will love the animals at Dudley Zoo. Everyone will enjoy a trip to the massive new Bullring Shopping Mall in the centre of Birmingham. You can also enjoy a stroll along Birmingham's canals and walkways, or visit the world renowned Ironbridge Living Museum. Within a short distance the unique Half Penny Green Vineyard is open to visitors. Village Urban Resort Birmingham Dudley has 124 stylish bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, Squash Court, 25 metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more   less 
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Also Known As:
Village Hotel And Leisure Dudley
Village Urban Resort Birmingham Dudley United Kingdom

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