We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Verve Bar & Grill” 4 of 5 stars
Review of Village Urban Resort Birmingham Dudley

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Village Urban Resort Birmingham Dudley to your Saves list
Village Urban Resort Birmingham Dudley
3.5 of 5 Hotel   |   Castlegate Park | Birmingham Road, Dudley DY1 4TB, England   |  
Hotel amenities
Ranked #4 of 6 Hotels in Dudley
Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Verve Bar & Grill”
4 of 5 stars Reviewed April 15, 2013

Having never eaten here before we took a risk at inviting 27 guests to celebrate a 60th Birthday on April 14th in the Verve Bar & Grill.
A risk definately worth taking. The 5 course Sunday Lunch went down well with everyone (even the fussy ones). Steven our waiter was a joy. Always smiling and having a laugh. All staff were pleasant and helpful. The Birthday card was a nice touch.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, Manager at Village Urban Resort Birmingham Dudley, responded to this review, May 23, 2013
Dear Lynn B

Wow, a group of 27 and everyone was happy.. It is so great to hear that the team did such a good job, especially Steven. Thank you for your custom, and for your comments.

If you let us know when you will be returning that would be great.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

596 reviews from our community

Traveler rating
    180
    171
    120
    85
    40
See reviews for
93
145
24
154
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Ipswich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 15, 2013

Check in was fine no problems at all
Stayed in an upper deck room which was a walk basically around the whole hotel got lost 1st time trying to find the room.
Room smart up to date could do with a new lick of paint but was fine what we wanted, only one set of towls so rang reception and they brought some more up.
Pool & health spa nice could have been a bit warmer and changing rooms could do with a good old clean.
Booked a few weeks before at a good price as look for the same package we had got the night before we stayed and the price had doubled?
Paid for 2 nights bed & breaki and evening meal on the 1st night.
Dinner on the 1st night in the on site resturant was ok, asked for our childs meal to come out with our starters they forgot to do this so this came out with our mains. Then mains came out wrong which was sorted straight away. If we have had to pay full price for meal and not just the extras we had on top I would not have been happy.
Breakfast was ok food warm Not hot so went for cearal the next day.
The next night we went for dinner on the large complex which is a 2 min walk from Hotel. This has lots of different places to eat.
Slepp was a hard thing to get as where the Upper deck rooms where round the back of the hotel so you are away from the noisy pub on site which you thought would be a good idea. Not as this is where the hotel has all there deliverys delivered. So Monday night 1030pm a truck pulled on site to empty the empty bottles which went on for 1/2 hour right outside our bed room window not happy when you have a 3 year old trying to sleep.
Then the next morning 6am they were having all there new stock delivered which was not a nice wake up call.
Ok for what we wanted.
Check out was ok but they did ntry charging me for something that had been put on to our room but we paid for everything as we went along so they did take this off for us in the ened.
Would maybe go back if it was for a good rate would not pay full rate

Room Tip: Go for upper deck rooms as these were meant to be best so would not wanted to stay in a normal room...
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, Manager at Village Urban Resort Birmingham Dudley, responded to this review, May 23, 2013
Dear b e

Thanks for your comments, if you would like to email me directly to discuss your stay please do so,

Kind regards
simon.barratt@village-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Top Contributor
59 reviews 59 reviews
38 hotel reviews
Reviews in 44 cities Reviews in 44 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 12, 2013

Good stay at this village hotel. Good staff and comfortable rooms with some decent food. Like the village chain and you know what your going to get for your money. Only down side to this trip was the pool was closed. Will stay here again and hopefully get a chance to use the pool.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, General Manager at Village Urban Resort Birmingham Dudley, responded to this review, April 14, 2013
Thanks for your comments. Only sorry that the pool was closed for a couple of days due to a serious technical fault. Please let the recpetion know when you have booked your next stay and we will organise a free upgrade as a small gesture of goodwill.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 10, 2013

There was a good offer on the price of this hotel for days we required and was worth amount paid. Room was fine but bathroom had few cracked floor tiles. Room was serviced throughout our stay . Unfortunately heating was faulty in the swimming pool and was freezing, although a notice did state it was not as warm as it should be. We did not stay long as it was uncomfortably cold, but did have nice sauna. Food is expensive in the hotel, and we would recommend using the complex nearby which has a choice of eateries near a bowling alley and cinema. 5 minute walk from hotel. There is also a large Tesco nearby. Breakfast was good but a tea or coffee making facility would be appreciated, It is quite noisy outside with revellers on a Friday night from the Village pub getting taxis etc.

Room Tip: Try to get room away from stairs
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, General Manager at Village Urban Resort Birmingham Dudley, responded to this review, April 14, 2013
Kathy - Thank you for your feedback. We are really sorry that the pool fault led to a closure and a compete refill, this is only the second time in 12 years but it was a challenge and took several days to get back to normal with the temperature etc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 9, 2013

Stayed here on the 7th of April. Hotel was average. Poor check in process, wasn't even asked if we required a newspaper in the morning. Room was OK, could do with some freshening up, strange feet marks on the wall. We paid for dinner bed and breakfast. The restaurant was shut so we had to eat at the bar. Was not ideal as the TV was up full blast. Staff in the bar were not aware of how to process the dinner rate food. It ended up taking two hours to get someone to sort out our food order. Our 3 year old son was not impressed especially when the pub quiz started!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, General Manager at Village Urban Resort Birmingham Dudley, responded to this review, April 14, 2013
Dear Guest - I was sorry to learn that your Sunday evening stay failed to meet your needs. The Verve Grill closes on Sundays but you should have been made aware of this when you made you booking. I am sorry that this appears to have been not the case. We have shared your comments with the team and will do much better with the issue you had with allocations described in your report. In the meantime, if you would like to email me directly, I will organise a return Sunday stay with my compliments. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Builth Wells, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

The bed was very comfy! Bathroom decor tired and in need of redecoration but clean. Strangely everywhere is painted grey which is a little dark and dismissal. We ate in the pub where service was slow, food ok but the menu consisted mostly of sandwiches and burgers.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, General Manager at Village Urban Resort Birmingham Dudley, responded to this review, April 9, 2013
Thank you for sharing your experience of Village Dudley. We have shared your feedback with our brand team who amongst many things agree colour schemes and menus. Whilst these are outside of our local control we were pleased to read you enjoyed your stay. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
145 reviews 145 reviews
66 hotel reviews
Reviews in 53 cities Reviews in 53 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

Close your eyes and you could be in any of this groups hotels.... With that said the service & staff look after you very well . Location is ideal for Dudley centre or pasting through.. Hotels have Sky for that Monday night football

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dleeh456, General Manager at Village Urban Resort Birmingham Dudley, responded to this review, April 9, 2013
Thank you for your comments. As a branded group, VILLAGE Urban Resorts strive to deliver exactly the same product with great service across all 25 hotels. This is pretty much what set out and train our teams to do. Hopefully the hotels offer a local a twist (including regional food specials and local ales etc) and this combined with our knowledgable and helpful staff is our strength. Its a reassured concept that we work hard to acheive. Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Village Urban Resort Birmingham Dudley? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Village Urban Resort Birmingham Dudley

Address: Castlegate Park | Birmingham Road, Dudley DY1 4TB, England
Location: United Kingdom > England > West Midlands > Dudley
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Dudley
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Village Urban Resort Birmingham Dudley 3.5*
Number of rooms: 124
Official Description (provided by the hotel):
Village Urban Resort Birmingham Dudley is situated on the A461, near to Dudley Centre and close to lots of attractions. The children will love the animals at Dudley Zoo. Everyone will enjoy a trip to the massive new Bullring Shopping Mall in the centre of Birmingham. You can also enjoy a stroll along Birmingham's canals and walkways, or visit the world renowned Ironbridge Living Museum. Within a short distance the unique Half Penny Green Vineyard is open to visitors. Village Urban Resort Birmingham Dudley has 124 stylish bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, Squash Court, 25 metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, TripOnline SA and Priceline so you can book your Village Urban Resort Birmingham Dudley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Village Hotel And Leisure Dudley
Village Urban Resort Birmingham Dudley United Kingdom

Owners: What's your side of the story?

If you own or manage Village Urban Resort Birmingham Dudley, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.