We purchased a family ticket (as a gift) which was used and 2 individual tickets for ourselves, through the LivingSocial site and had booked our visit with the company for Sunday 24th March.
Sadly, (as people may remember) that was the week of bad snow with people stuck in drifts and we rang to inform them we were unable to make the journey, but only able to leave an ansaphone message hoping they would let us come another time.
I contacted them this week and explained the situation to the lady who answered, but she was only interested in the current voucher promotion they had on and that mine had expired, I reminded her of the "extreme" weather that week/the fact that we'd paid and we'd also booked.. she basically said the bad weather wasn't down to them (true) and some customers forget they have vouchers and try to book after a voucher has run out (that may also be true) but surely under the circumstances you would have thought a little common sense/customer service wouldn't go amiss.
The company has been paid for 2 seats, we wanted to go on the 24th (hence the booking), I rang on the morning (after a week of bad snow) and left a message, then called back to hopefully re-arrange a future visit, is that too much to ask? For this company, the answer is YES!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.