On a recent trip over Easter I visited the Mill Inn for an afternoon meal with my family. On the whole the afternoon was ruined due to the satff and manager of the establishment. After waiting for an hour for food, the meals came out half done with some hot items cold and several mix ups with orders. The staff were not helpful at all and so i requested to see the manager. The man was the most vile human being i have ever come across. He was dismissive, arrogant and offered no apology for any aspect of our complaint simply explaining that there was lots of food going in different directions????!!!!!!!!! He seemed cock sure of himself when i asked for the number for head office and i will definitely be taking the matter further. To sum up i would simply say that the mill inn is one of the worst places for customer service i have ever visited and would advise people to seek an alternative place to visit for food.
- Official Description (provided by the hotel):
- The Mill at Conder Green is a charming canal-side, Hotel, Bar and Restaurant located just 4 miles from the historic city of Lancaster and 3 miles from the M6 motorway. We offer clean, comfortable en-suite accommodation with breath-taking canal views overlooking miles of open countryside. Discover a relaxing atmosphere and a dedicated team here to ensure your stay is a pleasant one! Our prime location by the picturesque Lancaster canal is close to the charming fishing village of Glasson Dock and spectacular scenery of the Forest of Bowland. The Mill at Conder Green is ideally situated for walking, cycling, wildlife watching and activity breaks. Our country setting is perfect for a relaxing and peaceful get-away from modern life. We are well positioned for anyone traveling to Lancaster, Preston, Blackpool and the surrounding areas including the Lake District. We are also a popular stay-over for travelers from Scotland wishing to break up their journey. With complimentary WiFi throughout and just 4 miles from Lancaster university, Lancaster hospital and the city centre itself we are perfect for a business trip with a difference. Just a short drive after a long day at work and you will find yourself enjoying your evening by the canal. ... more less
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