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“Below expectations” 2 of 5 stars
Review of Bartle Hall Country Hotel and Restaurant

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Bartle Hall Country Hotel and Restaurant
4.0 of 5 Hotel   |   Lea Lane | Bartle, nr Preston, Preston PR4 0HA, England   |  
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Sunday Soiree
Ranked #3 of 26 Hotels in Preston
Manchester, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Below expectations”
2 of 5 stars Reviewed April 4, 2013

Attended a friend's wedding here recently. Venue small and cramped. No room to move. Food only OK. Staff a bit stiff and miserable. Room standard poor for the money we paid. Very small and shabby as were parts of the hotel. Dirty carpets and curtains Very dated and in need of a good refurbishment. Very overrated

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel and Restaurant, responded to this review, April 28, 2013
I am truly concerned to hear your comments and would greatly appreciate if you could contact the hotel directly to confirm that it was Bartle Hall you attended.

Our Balmoral Suite is 97ft x 33 ft in size and The Windsor Suite 72ft x 20 ft. During this year we have not hosted a Wedding which has reached the maximum capacities.

As mentioned it would be very beneficial if you could contact the hotel directly to confirm it was Bartle Hall you attended. Customer satisfaction is something that we take very seriously and is of great importance to us and we would like to have the opportunity to investigate your comments.
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242 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Preston, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 1, 2013 via mobile

I have been here on numerous occasions for friends weddings and it always been great! Nice little place for a wedding. The food was always good, I especially enjoyed the times the bride and groom opted for bacon and sausage barms, it doesn't sound so special but the meat was excellent quality and everyone enjoyed the concept! No complaints, would highly recommend!

Stayed May 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel and Restaurant, responded to this review, April 6, 2013
It is great to hear that on the numerous occasions you have attended Bartle Hall that you have had a great time.

I am pleased to hear that you enjoyed the supper of bacon and sausage barmcakes. Our meats our sourced from a very specialist supplier and they will be delighted to hear that you enjoyed the quality of the produce.

We really appreciate the time you have taken to post your comments and we hope that we are able to welcome you back to Bartle Hall again soon!
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Lancashire, UK
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 31, 2013 via mobile

We got married here on 17th february and we booked the entire hotel, from our beginning consultation right through to the day the staff were always happy to answer any questions we had. Every request I gave them was followed through with faultless precision on the day. Hannah was in charge on our day and she ensured everything was running smoothly and trying to calm my nerves!!

The grounds are amazing, the hall itself beautiful and full of character, we used the Windsor suite and it was perfect. As for the service we couldn't fault anything the meal and canapés were delicious many of our guests commented on how good it was. The rooms from what we were told by guests were lovely although there did seem to be abut variation in decor and overall comfort, but I know they are slowly refurbishing some rooms. We stayed in ivy cottage and it was a wonderful room for our wedding night, nice to have our own little quarters away from the main hall.

All in all it was perfect and we are so pleased we chose to get married here.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel and Restaurant, responded to this review, April 15, 2013
Thank you for your very kind feedback, it is an absolute pleasure to hear that from the start through to the big day itself our team were always helpful.

I am delighted to hear that Hannah, your toastmaster co-ordinated everything well and ensured that you could relax!

It is great to hear that you and your guests enjoyed the food and service so much. I am pleased to hear that your guests enjoyed the rooms and indeed most of the rooms are decorated individually and have their own style.

I am pleased to hear that the Ivy Cottage situated in a secluded part of the grounds was the perfect retreat.

We are delighted that Bartle Hall was your chosen venue and are pleased that we could contribute to many happy memories.
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Preston, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 31, 2013

My Daughter's Wedding was on 23rd March 2013 at Bartle Hall, the Team there were just excellent. Hannah our Toast Master led the day for us, through out the time there nothing was too much trouble. The day flowed, and we had nothing to worry about, we knew we were in safe hands.

To the whole Team for all their work and delivering a flawless day for us, thanks
Katy and Rob really enjoyed the day, and the whole time was relaxed, and went without a hitch.
Myself and Lesley could also relax and enjoy the day as well, knowing that we were in your very capable hands.
We cannot thank you and the team enough for making it the Special Day that is was.

This is an excellent venue.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel and Restaurant, responded to this review, April 6, 2013
Thank you for taking the time to post your comments on your Daughter's Wedding. It is a delight to hear that the team's service was "excellent".

I will ensure that Hannah our Toast Master is aware of your fantastic feedback, she will be very proud.

It was our pleasure to host such an important day for you and your family and we really do appreciate your time in sending your thoughts and wish Katy and Rob every happiness for the future.
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Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 22, 2013

Sister's wedding held at location. One of the best weddings I have ever attended. Staff friendly, smart and efficient, food gorgeous, facilities - clean and modern. The rooms seemed fantastic - modern and clean!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel and Restaurant, responded to this review, March 24, 2013
We are delighted to hear that you enjoyed your sister's wedding at Bartle Hall.

It is great to receive such wonderful feedback and the service, rooms and food and hope that we are able to welcome you back in the near future.
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2013 via mobile

Had a wonderful night in the newly refurbished balmoral cottage - a beautifully appointed and decorated mini suite tucked away from the main hotel . The room and bathroom are very generously proportioned and the seclusion guaranteed quiet at the end of a marvellous party night at which the food, service and entertainment was first class. Would encourage all to try this little piece of Lancashire paradise - we will be back!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel and Restaurant, responded to this review, March 24, 2013
It is very helpful to receive such positive feedback on our newly refurbished balmoral cottage and we are pleased that you enjoyed the privacy of the rooms location.

I will ensure that your kind comments relating to the food, service and entertainment are communicated amongst the team and we appreciate the "first class" rating!

It would be an absolute pleasure to see you return to Bartle Hall, hopefully in the near future.
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London, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 13, 2013

stayed here for business as it was a good deal on Laterooms. It's a typical "country house" style hotel, but it looks very tired and dated. The whole place really does need a total redec. The room was small and an odd shape because of the bathroom. The bathroom REALLY needs a complete refit! I couldn't get the room warm enough. However on the positive side the bed was very comfy, the room was clean, the breakfast was really good and the staff are friendly and helpful.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NHaworth, Manager at Bartle Hall Country Hotel and Restaurant, responded to this review, March 24, 2013
We appreciate your time in posting your comments. We are very concerned to hear that the hotels recent re-investments did not benefit your stay.

Re-investment is high on our list of priorities and we would like the opportunity to discuss your comments personally. This will enable us to see which areas you felt needed attention.

It is lovely to hear your feedback on the staff and breakfast and once again we hope that we can speak to you soon in relation to the maintenance of Bartle Hall.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bartle Hall Country Hotel and Restaurant

Address: Lea Lane | Bartle, nr Preston, Preston PR4 0HA, England
Phone Number:
Location: United Kingdom > England > Lancashire > Preston
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Business Hotel in Preston
#1 Luxury Hotel in Preston
#3 Romantic Hotel in Preston
#5 Family Hotel in Preston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bartle Hall Country Hotel and Restaurant 4*
Number of rooms: 13
Official Description (provided by the hotel):
Family owned and run, Bartle Hall welcomes its guests warmly and you cannot fail to feel the immediate comforts of the elegantly furnished surroundings. Ideally situated between both its neighbouring towns of Preston and Blackpool. With just a short drive into the Lake District it is located within easy access of the M6/M55 motorways.Elegantly set in beautiful gardens in the Lancashire countryside. Relax and enjoy a drink in our impressive lounge bar overlooking the garden where the tranquil atmosphere takes you away from the pressures of everyday life. ... more   less 
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Also Known As:
Bartle Hall Country Hotel

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