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“Great for Sunday lunch - staff were very attentive” 4 of 5 stars
Review of Village Urban Resort Solihull

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Village Urban Resort Solihull
4.0 of 5 Hotel   |   The Green Business Park, Dog Kennel Lane | Shirley, Solihull B90 4GW, England (Formerly De Vere Village Solihull)   |  
Hotel amenities
Ranked #14 of 24 Hotels in Solihull
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
47 helpful votes 47 helpful votes
“Great for Sunday lunch - staff were very attentive”
4 of 5 stars Reviewed January 24, 2014 via mobile

A group of us stayed ovenight to celebrate a birthday- we had the value menu on the sat nite ( good price- mixed reviews) but overall the staff were attentive and catered for our group very well ... Rooms were quite small but very clean smart and well equipped for an. Extra 25 we extended the room till 2pm on the Sunday and all stays for he fabulous sunday lunch- have to say it was fabulous with loads of choices on the courses you help yourself.. Too full to try he puddings but they looked fabulous- will definately go again for the Sunday lunch and would recommend it

  • Stayed January 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles H, General Manager at Village Urban Resort Solihull, responded to this review, February 25, 2014
Dear Guest

Thank you for your review following your recent visit for our Sunday Lunch.

We are delighted to hear that you enjoyed our Sunday Lunch offering. The lunch has proved to be very popular, our Head Chef was delighted to hear that the you were impressed with the selection of courses and desserts.

The Sunday Lunch concept has proived to be very successful since it's launch - be sure to keep an eye out on our website for information regarding our forthcoming "Mothers Day" offering.

We hope to see you again on a Sunday very soon.

Kind Regards

Giles Hammond
General Manager
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588 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bolton
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 16, 2014 via mobile

Stayed here on business last week and found it a good business hotel. Rooms are a little dark but nice with good facilities - free wifi and plenty of TV channels. The gym is a good size with nice equipment but can get busy at peak times. Breakfast was excellent with lots of choice and friendly staff. It is a little on the pricey side but you can pick up deals here occasionally so if you can get b & b for around £99 it's well worth it.

Stayed January 2014, traveled on business
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Giles H, General Manager at Village Urban Resort Solihull, responded to this review, February 24, 2014
Dear Guest

Dear Guest

Many thanks for taking the time to post a review following your recent stay with us.

I have recently taken over as General Manager so was delighted to read such positive feedback regarding your stay. I will be sure to pass your feedback onto the rest of the team who will very happy to hear such great comments.

Looking forward to welcoming you again in the near future.

Kind Regards

Giles Hammond
General Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 13, 2014

Having been to this hotel many times before and I would have chosen it every time I was in Birmingham area, I am disgusted by the price of bar food £5 for nachos!! A club sandwich in victory bar £7, I know you're under de vere banner but you are not a de vere like Cameron house hotel in Scotland where it's expected everything is over priced, sort yourselves out village, I love the hotel but till you see sense on your food pricing, I'll never eat there,

Absolutely disgusted by the prices you have for bar food!!!

Stayed December 2013
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Giles H, General Manager at Village Urban Resort Solihull, responded to this review, February 24, 2014
Dear Guest

Thank-you for your recent comments regarding your visit to our Victory Pub.

I am sorry to hear that you feel that our menu items are over priced. As a pricing strategy our prices are competitively priced and set as a group standard across all of the Village Hotels within the UK. This is a group initiative however I would be more than happy to pass on your comments to our Group Executive Head Chef.

Many thanks for your feedback.

Kind Regards

Giles Hammond
General Manager
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Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 8, 2014

My Husband, myself and 4 other friends attended a New Years Eve event in this hotel on 31 Dec 2013. Very disappointed with the event. There were a lot of young children attending, which we were not informed about on booking. Children spoilt the event with their noise, and parents had no control. The main course we ordered was Beef, and none of us could eat it, extremely tough texture. The D J was not keen to honour our music requests, he was more interested in playing music to suit the children present. Lastly, we spoke to the Restaurant Manager a couple of days before the event, to confirm the time that Dinner would be served, and were informed that this would be prompt at 6.30pm. We arrived at 6.15 pm and the room was empty. We were served at approx. 7pm, but noticed that some people did not arrive until 7.30 pm and were still served with their meals, without question. Would not attend this event again, and would not recommend it to anyone else. We lodged an official complaint with the Hotel recently, but are awaiting this to be reslolved

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles H, General Manager at Village Urban Resort Solihull, responded to this review, February 24, 2014
Dear Guest

Thank-you for your feedback regarding your New Year's Eve experience at Village Solihull.

I have recently taken over as General Manger here at Village Solihull therefore I am keen to receive any type of guest feedback, although it is never encouraging to receive negative comments this information is vital to monitoring our guests experiences and understanding when we have fallen short of meeting our guest expectations.

I was naturally disappointed to read your feedback and can only apologise for the issues that you experienced throughout the evening.

I would be more than happy to discuss this matter further should you wish to get in contact with myself at giles.hammond@village-hotels.co.uk.

I do hope that we will have the opportunity to welcome you back in the near future as I am confident that this is just a one off and you will notice a marked improvement.

Kind Regards

Giles Hammond
General Manager
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Reading, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 5, 2014 via mobile


Location and staff cannot be faulted. Room also great, well appointed but missing a spot of attention...dirty cards in the room, and faulty ac. Staff party was being held on site which was a bit off putting in Reception, but no major problem. Would definitely recommend!

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 3, 2014

We have just stayed here for my brothers wedding. I really could not find fault with the hotel. The rooms were really nice. They were lovely and clean. The bed was massive and so comfy (we were in a family room). The shower in the room was lovely! The hotel was not aware that we were staying here for my brothers wedding but after they noticed through their own observations they left a couple of free gifts in the bride/grooms room as a surprise which was a really special touch. As I say, I cant fault this hotel and the staff were fantastic. Made my brothers wedding just that little bit more special :) Thank you so much x

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 2, 2014

My works christmas party was held here on December 16th. I booked a twin room and paid around £90.

The room itself was clean with two large single beds in. A chair in the corner infront of a desk and a flat screen tv on the wall which had sky sports on as well as some freeview channels.
It also had a adequate bathroom with a bath and shower head. I can't fault the room.

The hotel also has a big pool and gym which I did not use but it explains why you pay £90 for a room. That was with a discount due to us having our xmas party there.

The party itself was very good although the drinks were a bit pricey but it is what you pay in a hotel. The function room we used was not the biggest but it created a lively atmosphere and every one had a good night.

The only thing which let the hotel down was the customer service. It was not a major thing but the waiters/waitresses all seemed a little bit miserable apart from the odd one or two and also we found out later that we were entitled to a free room due to our large party size. We were not made aware of this when we booked. We were also told we would receive champagne as an apology for not being told, which we also never received.

Overall a nice hotel. Anyone thinking of booking a xmas party here should, as we had a great night. The food was very nice.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Village Urban Resort Solihull

Address: The Green Business Park, Dog Kennel Lane | Shirley, Solihull B90 4GW, England (Formerly De Vere Village Solihull)
Location: United Kingdom > England > West Midlands > Solihull
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Solihull
#6 Luxury Hotel in Solihull
#7 Business Hotel in Solihull
Price Range (Based on Average Rates): $
Hotel Class:4 star — Village Urban Resort Solihull 4*
Number of rooms: 128
Official Description (provided by the hotel):
Village Urban Resort Solihull is conveniently located close to the major motorway and rail networks, making it the perfect base to explore the new Birmingham revival in all its glory. The latest hotspot for big shops, big label and big nights ou!. It's ideal for quick access to the NEC, LG Arena and Birmingham International Airport. Nearby attractions include chocoholics favourite Cadbury World, the Sealife Centre, Touchwood shopping Centre and Warwick Castle. Village Urban Resort Solihull has 128 stylish bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
Village Prem Solihull Hotel Solihull

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