I found this hotel using a booking website with a 'dogs allowed' filter
To double check, I called the hotel (quite late at night) & was told that yes, they accept dogs & there was no charge
When I arrived, I was told that dogs WEREN'T allowed, putting me in a rather awkward position...
I explained I had called, As I didn't recall the name of the guy I spoke to they were disbelieving of me, but finally conceded that it was likely to have been the night porter who 'didn't really know anything'. They finally, reluctantly agreed to let us stay with the dog & then wanted extra for the cleaning involved, which I understand but had been told didn't apply! Luckily I also argued against this, as when I got to the room, incy wincy spider had made a substantial home in the window blinds & the irony that my dog would cause extra cleaning was too much!
Evening meal was included on the first night but being a sunday, the restaurant was closed in the evening. After waiting for the large group of rowdy football to disappear in 'the pub' , I had my food but the waitress was so surly (and the order was wrongs) so I asked to speak to the duty manager. He agreed that she had been surly, and offered me a free bottle of wine on my second night, and took my email address & said he would send me a voucher for a free sunday carvery (neither of which I had asked for)
On the second night, upon returning, the bar was closed so I was unable to get my wine, and after some months, guess what...no vouchers either!
Really poor from a big chain, who on this occasion overpromised but underdelivered.
Would definitely look elsewhere..........
- Official Description (provided by the hotel):
- Village Urban Resort Solihull is conveniently located close to the major motorway and rail networks, making it the perfect base to explore the new Birmingham revival in all its glory. The latest hotspot for big shops, big label and big nights ou!. It's ideal for quick access to the NEC, LG Arena and Birmingham International Airport. Nearby attractions include chocoholics favourite Cadbury World, the Sealife Centre, Touchwood shopping Centre and Warwick Castle. Village Urban Resort Solihull has 128 stylish bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more less
- Reservation Options:
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- Also Known As:
- Village Prem Solihull Hotel Solihull