My hubby and I have now stayed at Puckrup on 8 seperate occasions, we love Puckrup. However, an observation made on our last visit in April is please don't try and be all things to all people! We arrived on Sunday 28th April, was greeted at the door by a very drunk lad who looked like he had been in a fight, who was attending a wedding that day. We arrived at reception and within seconds, seemed to be engulfed by wedding guests wanting to check into their rooms. The wedding had happened at 1.30pm. Unfortunately, there were maybe 20 guests all vying for the attention of the receptionists who were doing their best to keep order. One wedding guest then decided that 'Dad' was using his credit card to secure a few rooms so everyone concerned then got bought forward from the 'queue' and were checked in first. I stood with my hubby a little bemused at the whole shannigans. The wedding party were drinking, some drunk and very noisy. Eventually we checked into room 217. We only ever stay in 117 or 217 as we love the views across the golf course (117 has the balcony also). 217 is looking tired (a Hilton Grand Suite with a price tag to go with it). The bed creaks with every turn, the wood in the bathroom around the bath is rotten, the carpet was soaking wet by the side of the bed as if a spillage had taken place prior to our arrival and the television kept changing channels on it's own (also, why would you want the TV sound piped into the bathroom?). We popped to reception regarding the carpet, but they were still checking in wedding guests so we went and had afternoon tea in the lounge bar. The food and service were great, but the wedding guests had taken over there also. Kids running all over. The drunk lad who had greeted us, still drinking. Loud, vile language coming from guests mouths. Dinner in the evening was fantastic. Service was efficient and the food was delicious, although a little pricey with supplements on just about everything offered - however, a very pleasant romantic dinner. Back to the bar for a nightcap we thought - it looked like a war zone. Dirty glasses, plates and chairs all over the place. Young lady trying her best to sort out the mess, we enquired why it was such a mess and she said some of the wedding party had just left. Once again, the drunk lad was seen slumped in a chair, but no drink this time - apparently he had run out of money!! Off to bed for a peaceful nights sleep. Or not!! Yep, wedding guests returning to their rooms at 4.15am, loud, bad language, banging doors and in the room beneath us with a balcony, we were surrounded. Breakfast was lovely, until the wedding 'family' arrived. Kids helping themselves with their fingers, running around and their parents oblivious to their behaviour, but then the guests behaviour was questionable. Your poor staff didn't get so much as a please or thank you. Not a great stay this time and unfortunately, last year we stayed when a wedding took place also. Not quite as loud during the day, and certainly not the language or behaviour, but still the waking up as they returned to their beds at silly o'clock. Come on Puckrup, guests who return several times over the years must be of greater value to you than wedding guests who turn up once, create mayhem for everyone else and then leave and complain (note comments from wedding party below). Check out was very efficient and your staff are a credit to Puckrup. In summary, please concentrate on Golf Breaks; Spa Breaks and Romantic Weekends or Functions. This wedding party spoiled what should have been a very relaxing stay - again!
- Also Known As:
- Hilton Puckrup Hall, Tewkesbury Hotel
- Hilton Puckrup Hall, Tewkesbury Hotel Tewkesbury
- Hilton Puckrup Hall Tewkesbury
- Hilton Tewkesbury
- Tewkesbury Hilton
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