I went to this hotel for a Christmas party and must say I will never return! The food was disgusting so I didn't eat it and wasnt even asked if the food was enjoyed in which i would have replied no! But the worst part about my experience was the service, every member of staff that I engaged with on the night was rude, unpleasant and seemed like they didn't have a clue what they were doing! I am always polite to people so did not see why everyone was so rude but after speaking to others they had had the same treatment, we paid a lot of money for the evening and was very disappointed with how we were treated! We felt unwelcome and it ruined the evening! I would not recommend this hotel to anyone and anyone who is planning on going I'll be sure to share my experience abd advise them to not step foot inside! I think the staff need to be re-trained on how to treat guests!
- Official Description (provided by the hotel):
- Newly refurbished hotel, with 156 en-suite bedrooms all with air conditioning, wi fi, en-suite. J10 Leisure with pool, sauna, gym and jacuzzi. Large open plan lounge, bar and restaurant all air conditioned and wi fi enabled. Conference facilities for up to 180 delegates. Free car parking. Hotel is located just off Jct.10 M6 just prior to northbound exit. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Walsall M6, Jct.10 West Midlands